Grower Service Centre Coordinator

Zespri International; Mount Maunganui; Hybrid; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration package

FlexWELL flexible work ethos; WFH &amp

Job summary

Zespri is seeking a Grower Service Centre Coordinator for a fixed-term role from January 2027 to May 2028. The role sits in the Grower Relations team and reports to the Grower Service Centre Lead. You will respond to grower queries, build strong relationships, and support contracts and registrations across key systems.

Strong admin, communication, and customer-service skills are essential. The role offers FlexWELL hybrid work, with standard office and remote options, in Mount Maunganui, NZ.

Qualifications

• Previous experience in customer service, ideally within a contact or call centre environment.

Responsibilities

• Being a key point of contact for growers, responding to queries across phone, email and written channels.

Skills

Customer service

Communication

Relationship-building

Administration

Time management

MS Office (Word/Excel)

CRM systems

Problem solving

Tools

CRM platforms

SAP

SharePoint

Job description

Job Description

Zespri is more than simply the world's single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world's largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand's best-known international brands, dedicated to creating sustainable long-term value for growers.

He aha te mahi? What's the role?

Responsibilities

The Grower Service Centre Coordinator role is a fixed-term position (January 2027 - May 2028) within our Grower Relations team - Grower and Industry Engagement, reporting directly to the Grower Service Centre Lead. You will be responsible for:

• Being a key point of contact for growers, responding to queries across phone, email and written channels.
• Building strong relationships with growers, post-harvest facilities and industry stakeholders.
• Resolving grower queries efficiently and providing support across Zespri systems and processes.
• Supporting the administration of annual grower contracts and registration processes.
• Maintaining accurate grower information across Dynamics 365, SAP and other key systems.
• Identifying grower needs and connecting them with the right Zespri services and support.
• Supporting wider Grower Relations projects, administration and grower engagement initiatives.

Ko wai koe? Who are you?

With a strong customer service background and a genuine passion for helping people, you will meet the following selection criteria:

• Previous experience in customer service, ideally within a contact or call centre environment.
• Strong communication skills and confidence engaging with a range of customers and stakeholders.
• Excellent relationship-building skills and a strong customer-first mindset.
• Strong administration, organisation and time-management skills.
• Confidence using systems such as Word, Excel, CRM platforms, SAP and SharePoint.
• Strong attention to detail, documentation and logical problem-solving skills.
• Comfortable working in a fast-paced environment and managing multiple priorities during busy periods.

He aha e tika ai a Zespri? Why Zespri?

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 850+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation.

• Competitive overall remuneration package.
• FlexWELL flexible work ethos; WFH & the office.
• Additional paid annual leave day per year (Zespri Day).
• Global Life and Permanent Disability Insurance.
• Group Medical Insurance benefits.
• Convenient Mount Maunganui office location, with free onsite parking.
• Your daily dose of Vitamin C with free kiwifruit!

Tono mai inaianei!

Applications close Wednesday 25 November 2026.

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process by reaching out to our Talent Acquisition team via email at [e-mail].