Global Head of Customer Experience & Digital Operations
Les Mills International
Aumenta le possibilità di ricevere una risposta da questo datore di lavoro
Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.
Vantaggi offerti da questo lavoro
Descrizione del lavoro
Les Mills International seeks a Director of Customer Service & Digital Operations to lead customer service and operational support across Instructor and LES MILLS+ experiences, Born to Move, Content, Virtual, and TechOps. You will align teams to resolve issues quickly and keep digital services running reliably in a fast-paced global environment.
You’ll shape strategy, develop leaders, and simplify service journeys with automation and self-service, while building scalable operating practices that
Competenze
- Leadership experience in customer service, digital operations, or technology operations.
- Proven ability to unite multiple service teams around outcomes, standards, and rhythms.
- Track record of using automation and self-service to improve support.
Mansioni
- Lead customer service for instructors and LES MILLS+.
- Lead support and operations for Born to Move, Les Mills Content, and Virtual.
- Provide oversight for TechOps and employee technology support.
- Drive automation and self-service to shorten response times across channels.
- Build a single, scalable operating rhythm across customer service and digital operations.
- Use customer insights and data to improve reliability and efficiency.
Conoscenze
Descrizione del lavoro
Les Mills International seeks a Director of Customer Service & Digital Operations to lead customer service and operational support across Instructor and LES MILLS+ experiences, Born to Move, Content, Virtual, and TechOps. You will align teams to resolve issues quickly and keep digital services running reliably in a fast-paced global environment.
You’ll shape strategy, develop leaders, and simplify service journeys with automation and self-service, while building scalable operating practices that
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
