Director, Global Customer Service & Digital Operations

LES MILLS INTERNATIONAL LTD

Auckland

Ibrido

NZD 180.000 - 240.000

Tempo pieno

8 giorni fa

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Vantaggi offerti da questo lavoro

Free gym membership

LM+ subscription

26 weeks full-pay parental leave

Global mobility

Dog-friendly office

Healthy snacks

Descrizione del lavoro

Les Mills International Ltd is seeking a Director of Customer Service and Digital Operations to shape how customers experience Les Mills globally. You will lead customer service and operational support across Instructor and LES MILLS+ experiences, Born to Move, Les Mills Content, Virtual, and TechOps, driving automation and self-service to simplify service journeys.

The role requires strategic leadership, strong people management, and an ability to deliver measurable improvements in customer

Competenze

10+ years of experience in customer service, digital operations, or related leadership roles.
Proven ability to lead multiple service teams and senior leaders in a global environment.
Experience improving service performance through automation, AI, self-service, or modern platforms.

Mansioni

Lead customer service for instructors and digital experiences across products and platforms.
Provide leadership oversight for TechOps and employee technology support; drive automation and self-service initiatives.
Build a unified operating rhythm across customer service and digital operations; improve reliability and efficiency.
Use data to improve customer satisfaction, resolution time, and cost to serve.
Collaborate with Product, Engineering, Content, and commercial teams to simplify service journeys.