Fulfilment Quality Analyst

Aotearoa New Zealand Association of Social Workers; Waitematā; On-site; NZD 50,000 - 62,000; Full time

Benefits offered by this job

KiwiSaver 3.5%

5% STI bonus

Job summary

Thryv is seeking a detail-oriented QA/auditing specialist for a full-time, work-from-home role based anywhere in New Zealand. You will audit, analyse and monitor work across several teams to ensure our SEO accounts are accurate, complete and up to standard.

You will document problems, provide clear feedback, spot patterns and drive improvements. Typical hours are 8:00am NZT, Monday to Friday, with overlap with US teams.

Qualifications

• Up to 2 years of related experience (2+ years preferred).
• Excellent written and spoken English with strong grammar and proofreading.
• Ability to audit, document findings and provide actionable feedback.

Responsibilities

• Auditing work across multiple departments to confirm SEO account work is accurate and complete
• Taking detailed notes and giving clear, specific feedback teams can act on
• Flagging recurring errors and quality trends so the cause gets fixed
• Helping out on special projects — extra audits, reporting, monitoring the email support mailbox
• Hitting turnaround times without lowering quality

Skills

Attention to detail

Feedback delivery

Time management

Interpersonal skills

English proficiency

Education

2+ years related experience

Job description

Base $56,000 + KiwiSaver 3.5% + 5% STI (Bonus)

You will audit, analyse and monitor work across several teams to make sure everything on our SEO accounts is accurate, complete and up to standard. When you find a problem, you document it clearly and give the team the feedback they need to fix it. When the same problem keeps appearing, you are the person who spots the pattern and says something. This is a full-time, work-from-home role based anywhere in New Zealand. You will work Monday to Friday with an 8:00am NZT start, which gives you real overlap with our United States-based teams.

Key responsibilities

Auditing work across multiple departments to confirm our SEO account work is accurate and complete

Taking detailed notes and giving clear, specific feedback the teams can actually act on

Flagging recurring errors and quality trends so the cause gets fixed, not just the symptom

Helping out on special projects — extra audits, reporting, and monitoring the email support mailbox

Hitting your turnaround times without dropping the quality of your own work

About you

Excellent written and spoken English, with strong grammar, spelling and proofreading skills

Genuine attention to detail and the organisation skills to juggle several things at once

The confidence to give feedback constructively, and the interpersonal skills to make it land well

Time management that holds up when priorities shift and deadlines compete

Up to 2 years of related experience (2+ years preferred)

The right to work in New Zealand without restriction, and the ability to complete pre-employment screening including a Ministry of Justice criminal record check

A home setup where you can work independently and manage yourself well

About us

Thryv has been helping local businesses compete for over 125 years, from print directories to an AI-powered platform built to grow small businesses through digital marketing. The businesses we work with are the plumber trying to get found on Google, the salon owner who never has time to follow up, the family restaurant competing against chains with bigger budgets. We give them the tools to compete. Our culture runs on accountability, genuine relationships and doing the right thing. We take ownership, back each other and when it goes well, we celebrate it properly.

Work from home, Monday to Friday, with your evenings and weekends genuinely your own

Strong onboarding and coaching from day one

Real progression across our fulfilment, quality and operations teams

A performance incentive plan, annual salary reviews, and daily contact with teams on the other side of the world