Food & Beverage Attendant - Heartland Hotel Queenstown

Scenic Hotel Group; Queenstown; On-site; NZD 36,000 - 37,000; Full time

Job summary

Scenic Hotel Group in Queenstown is seeking a Food & Beverage Attendant to join our busy restaurant and bar team. This role involves greeting guests, taking orders, serving food and drinks, and assisting with setup and processes to ensure smooth service.

We value a friendly, can-do attitude, excellent customer service and reliability. The position is full-time with a rotating roster including weekends, mornings and evenings.

Qualifications

• 1-2 years experience in a similar hospitality role preferred.
• Positive attitude and willingness to learn.
• Excellent customer service skills.
• Flexible in availability for mornings, evenings, and weekends.

Responsibilities

• Greeting and seating customers, taking food and beverage orders.
• Serving food and beverages to guests.
• Ensure dining areas are clean and tables reset for new guests.
• Collaborate with kitchen staff, bartenders and team members for seamless service.
• Process payments using POS system and cash register.
• Recommend wines and beverages to complement meals.
• Assist with additional duties as required by the Food & Beverage Operations Manager.

Skills

Customer service

Interpersonal skills

Communication

Flexible scheduling

Job description

• Hotel: Scenic Suites & Heartland Hotel Queenstown
• Location: 27 Stanley Street, Queenstown 9300
• Employment Type: Full-time permanent position.
• Hours of Work: Guaranteed a minimum of 30 hours per week, on a rotating roster, including weekends from Monday - Sunday. The schedule will include some split shifts.
• Wage Rate: $26 - $27 per hour
• Explore: https://www.scenichotelgroup.co.nz/queenstown/heartland-hotel-queenstown/

The Food & Beverage Attendant role offers variety, and is vital in ensuring the smooth and effective running of our property. This role requires a can-do attitude, great people skills and the ability to work within a diverse team.

Key Tasks & Responsibilities:

• Greeting and seating customers, and taking food and beverage orders.
• Serving food and beverages to guests.
• Ensure that dining areas are clean and well-organised, including resetting tables for new guests
• Collaborate with kitchen staff, bartenders, and other team members to ensure seamless service and efficient operations.
• Collecting payments from sales and operating the point of sale system and cash register.
• Recommending wines and beverages to compliment food.
• Assist with additional duties reasonably required by the Food & Beverage Operations Manager.

Preferred Skills & Experience:

• 1-2 year's experience in a similar hospitality role within a restaurant and bar operation preferred.
• Positive attitude and willingness to learn.
• Excellent customer service skills.
• Flexible in availability to work mornings and evenings, and weekends.
• Excellent interpersonal and communication skills.

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably

Now: We act fast “Now” for exceptional guest experiences

Right: We get it “Right” from the start, with ongoing training to elevate our service quality.

Together: We grow “Together” in a team that boosts guest experiences.

Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.