Flight Facilitation Lead - Aviation Ground Ops

Luxaviation; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Luxaviation seeks a Flight Facilitation Supervisor to drive delivery of aviation-related support and solutions for clients. The role reports to the Flight Facilitation Manager and leads the ExecuJet team responsible for service provision, liaising with clients and partners to meet contractual obligations and maintain strong relationships.

Key duties include coordinating ground operations, ensuring standards, traveling regionally when required, and providing weekly/monthly reports.

Qualifications

• Demonstrated supervisory or team leadership experience with coaching and accountability.
• Knowledge of military and aviation logistics is highly regarded.
• Domestic and international aircraft ground handling knowledge and procedures.
• Ability to work autonomously with proactive decision-making and continuous improvement.
• Experience in account management to ensure service delivery.

Responsibilities

• Lead and mentor the ExecuJet Flight Facilitation team to high performance and service standards.
• Coordinate all ground operations for clients worldwide including fuel, handling, transfers, and catering.
• Communicate openly with clients and respond to requests in a timely manner.
• Ensure operational and service standards are met on all client flights and maintain relationships.
• Liaise with the Operations team on operational issues and report to management.
• Monitor daily client operations and produce weekly/monthly reports.
• Oversee key account management with external suppliers and deliverables.
• Travel regionally as needed to attend company matters and support operations.
• Perform additional tasks as directed by management.

Skills

Supervisory experience

Team leadership

Autonomy

Critical thinking

Account management

Ground handling knowledge

Aviation logistics

Geographical awareness

Job description

Luxaviation seeks a Flight Facilitation Supervisor to drive delivery of aviation-related support and solutions for clients. The role reports to the Flight Facilitation Manager and leads the ExecuJet team responsible for service provision, liaising with clients and partners to meet contractual obligations and maintain strong relationships.

Key duties include coordinating ground operations, ensuring standards, traveling regionally when required, and providing weekly/monthly reports.