Flexible-Work Collections & Credit Solutions Specialist

C200 Heartland Bank Limited; Auckland; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

employee banking benefits

excellent insurance package

flexible working options

Job summary

Heartland Bank Limited is seeking a Collections Officer to join our Auckland team. You will manage inbound and outbound calls, help clients negotiate arrears, and collaborate with internal departments to deliver exceptional service.

The role emphasizes empathy, strong communication, and problem-solving as you promote digital solutions and maintain compliance with CCCFA and debt-collection best practices. Prior collections experience is preferred but not required.

Qualifications

• Professional communication skills
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong attention to detail and accuracy.
• Demonstrated experience in debt collection/credit control experience.
• Debt collection methodology.
• Knowledge of CCCFA Legislation.

Responsibilities

• Managing customer interactions via digital channels, including email, while delivering clear, professional, and customer-focused communication.
• Answering incoming calls from the Collections queue that will range from a simple balance to more complex requests.
• Making outbound calls (manual and dialler campaign) to discuss overdue accounts and formulate a plan to remedy arrears.
• Responding to customers with overdue accounts to make arrangements to repay arrears.
• Loading and monitoring arrangements within the Heartland Bank's Collections systems.
• Liaising with internal customers and external introducers to solve customer needs.
• Promoting our digital solutions and helping our clients with their digital journey.

Skills

Professional communication

Fast-paced environment

Attention to detail

Debt collection experience

Debt collection methods

CCCFA knowledge

Job description

Heartland Bank Limited is seeking a Collections Officer to join our Auckland team. You will manage inbound and outbound calls, help clients negotiate arrears, and collaborate with internal departments to deliver exceptional service.

The role emphasizes empathy, strong communication, and problem-solving as you promote digital solutions and maintain compliance with CCCFA and debt-collection best practices. Prior collections experience is preferred but not required.