Empathetic Collections Specialist – Debt Resolution

InDebted; Waitakere Ranges; On-site; NZD 55,000 - 85,000; Full time

Job summary

InDebted, a fast-growing global debt-resolution company, seeks a Collections Specialist to join our Henderson, West Auckland team. This full-time, office-based role focuses on real conversations with customers to navigate repayment options with empathy and professionalism.

You'll negotiate repayment plans, deliver outstanding service, and uphold compliance while hitting KPIs for both InDebted and our clients. Join us to make a genuine difference.

Qualifications

• Experience in collections, customer service or contact centre.
• Strong verbal communication and call control.
• Empathy and professionalism in sensitive conversations.
• Excellent negotiation and results-driven mindset.
• Excellent organisational skills and ability to manage priorities.
• Attention to detail and accuracy.
• Able to work independently and in a close-knit team.
• Comfort using web-based tools and systems.
• Compliance with laws and company policies.

Responsibilities

• Negotiate sustainable repayment plans and settlements by phone.
• Deliver excellent customer service guiding toward debt resolution.
• Listen to customer concerns and identify right solutions.
• Meet and exceed KPIs for InDebted and clients.
• Maintain compliance with laws, regulations, and policies.

Skills

Collections experience

Customer service

Call control

Empathy

Negotiation

Organizational skills

Attention to detail

Teamwork

Tech savvy

Tools

CRM software

Job description

InDebted, a fast-growing global debt-resolution company, seeks a Collections Specialist to join our Henderson, West Auckland team. This full-time, office-based role focuses on real conversations with customers to navigate repayment options with empathy and professionalism.

You'll negotiate repayment plans, deliver outstanding service, and uphold compliance while hitting KPIs for both InDebted and our clients. Join us to make a genuine difference.