File Briefer Investigation Support Unit

Police; Pukekohe; On-site; NZD 880 - 92,000; Full time

Job summary

New Zealand Police seeks an Investigator ISU in Counties Manukau to triage online complaints and support case progression. You will gain exposure to investigation techniques, legislation interpretation, and production orders while working with district and national partners.

You will thrive in a fast-paced environment, prioritising tasks, coordinating with teams, and upholding quality prosecution documentation. A pro-active, collaborative mindset is essential.

Qualifications

• Delivery of quality customer service to victims.
• Investigation of criminal offending.
• Initial preparation of quality prosecution files.
• Be communicative and open to increasing your knowledge base.
• Effective and confident communication skills.

Responsibilities

• Deliver quality customer service to victims and witnesses.
• Investigate criminal offending and gather evidence.
• Prepare initial prosecution files with attention to detail.
• Communicate clearly with colleagues and stakeholders.
• Be proactive in expanding knowledge and skills.

Skills

Communication skills

Time management

Team player

Multitasking

Rapport-building

Tools

Driver's licence

Job description

• Police Employee
• Permanent – Full Time
• Nationally Advertised Vacancy
• JR: 6066202

Stand at the stern of the canoe and feel the spray of the future biting at your face.

Mō te tūnga | About the role

The Counties Manukau District Investigation Support Unit is responsible for the initial investigation and triage of complaints received online through 105, the Crime Reporting Line and Auror. Investigators will pursue enquiries and evidence gathering into a range of complaint types and engage with complainants to ensure timely and efficient customer service.

As an Investigator ISU, you can expect to gain experience in investigation techniques, interpretation of legislation, preparation of production orders and information requests, exposure to the preparation of search warrants, and the completion of quality prosecution files.

It is a fast-paced environment where there is a large volume of work, so organisation, prioritisation skills, and a ‘can do’ attitude are needed.

If you want to upskill and broaden your opportunities with investigations and different types of offending, come and be an integral part of the business. Be part of enhancing victimisation by working alongside investigation teams in your district and nationally. Be a leader with our retail partners and partner agencies to reduce re-offending and organised crime.

Key Accountabilities:

• Delivery of quality customer service to victims.
• Investigation of criminal offending.
• Initial preparation of quality prosecution files.
• Be communicative and open to increasing your knowledge base.
• Effective and confident communication skills.

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours,your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

• Willingness to challenge the norm and look for continuous improvement
• Enjoy a challenge
• Positive team player with a collective attitude towards outcomes
• An ability to build rapport and engage with a diverse range of people
• Excellent time management and an ability to multi-task
• A positive attitude and a willingness to learn new skills
• Effective use of NIA in regard to case management, and its ability to assist investigations
• Desirable to have a current full drivers licence.
• The position is subject to a four-week roster that includes one weekend of duty, and late shifts. However, flexible employment requests are supported and will be considered.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

This position is covered by a collective agreement and salary will commence between $88,179 and $92,267 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5 pm on Friday 16th October 2026. Applications may be reviewed prior to the close date as well as contact made with candidates.