Field Support Representative

IDEXX; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Career development

Health insurance subsidy

Wellbeing programs

Pet-friendly workplace

Paid parental leave

Job summary

IDEXX is seeking a customer-focused veterinary professional to join our field support team. This role blends technical expertise, training, and relationship building to support veterinary clinics and help customers get the most from IDEXX diagnostic solutions.

Ideally based in Christchurch, covering the South Island and part of the North Island, with extensive field travel. You will install and support IDEXX diagnostic equipment, provide education, troubleshoot hardware and software issues,

Qualifications

• Qualification in Veterinary Nursing or another relevant Science discipline.
• Significant veterinary industry experience, ideally in leadership roles.
• Excellent written and verbal communication; adaptable to audiences.
• Strong organisation, prioritisation, and time management skills.
• Experience providing technical support and troubleshooting for customers.
• Comfort delivering training and education to diverse groups.
• Strong problem-solving abilities and collaborative mindset.

Responsibilities

• Install and support IDEXX diagnostic equipment, product and services in veterinary clinics.
• Provide education, onboarding, and training to veterinary clinic teams.
• Troubleshoot hardware and software issues and identify effective solutions for customers.
• Build strong, long-term relationships with veterinary professionals and clinic teams.
• Collaborate with commercial and internal support teams to deliver an exceptional customer experience.
• Promote IDEXX products and services to drive customer satisfaction and practice outcomes.
• Travel extensively throughout the assigned territory to support customers in person.

Skills

Veterinary nursing

Leadership experience

Training delivery

Technical support

Communication

Time management

Education

Certificate IV in Training & Assessment

Veterinary Nursing qualification

Job description

Due to continued growth and expansion, we are looking for a customer-focused veterinary professional to join our field support team. This role is a perfect next step if you enjoy combining technical expertise, training, and relationship building to support veterinary clinics and help customers get the most from IDEXX diagnostic solutions. This opportunity is ideally suited to someone based in Christchurch, covering the South Island and part of the North Island, and who thrives in a dynamic, customer-facing environment.

Why This Role Matters

At IDEXX, every role contributes to improving the health and well-being of pets, people, and livestock through innovative diagnostic and software solutions. In this role, you will help veterinary professionals deliver better patient care by ensuring they can confidently use our diagnostic technology, while strengthening customer relationships and supporting the success of our products in practice.

In This Role

• You will install and support IDEXX diagnostic equipment, product and services within veterinary clinics.
• You will provide education, onboarding, and training to veterinary clinic teams.
• You will troubleshoot hardware and software issues and help customers identify effective solutions.
• You will build strong, long-term relationships with veterinary professionals and clinic teams.
• You will collaborate closely with commercial and internal support teams to deliver an exceptional customer experience.
• You will promote IDEXX products and services, helping drive customer satisfaction, loyalty, and successful clinic outcomes.
• You will travel extensively throughout your assigned territory to support customers in person.

What You Need To Succeed

• You have a qualification in Veterinary Nursing or another relevant Science discipline.
• You have significant experience within the veterinary industry, ideally as a Senior Veterinary Nurse, Team Leader, Practice Manager, or in another veterinary leadership capacity.
• You have excellent written and verbal communication skills and can adapt your style to different audiences.
• You have strong organisation, prioritisation, and time management skills.
• You have experience providing technical support and troubleshooting customer issues.
• You are confident delivering training and education to diverse groups.
• You have strong problem-solving skills and enjoy researching solutions to complex challenges.
• You work collaboratively across teams and build positive working relationships.
• You have knowledge of veterinary medicine, clinic workflows, or diagnostic processes.
• You are comfortable travelling extensively (up to 85% of the time) throughout your assigned territory and enjoy working independently across a large geographic region
• A Certificate IV in Training & Assessment (or equivalent) will be highly regarded.

What You Can Expect From Us

• A meaningful role where your work directly supports veterinary professionals and improves animal health outcomes.
• The opportunity to leverage your veterinary leadership experience in a broader, field-based role while continuing to make a meaningful impact on veterinary teams and patient care.
• A fully maintained company vehicle
• The opportunity to further grow your career within IDEXX through a highly customer-facing position.
• Exposure to industry-leading diagnostic technologies and solutions.
• Be part of a collaborative, high-performing team
• Career development opportunities within a global organisation known for promoting from within and investing in its people.
• Reward and Recognition Programs that celebrate your achievements and enable you to recognise and reward others.
• Paid parental leave, supporting you and your family through life’s important moments.
• Subsidised health insurance benefits
• Wellbeing-focused benefits, including free wellness programs, fitness reimbursements, and access to paid volunteer days.
• Great employee perks including $500 per year towards diagnostic testing for your pets, and a pet friendly workplace.
• Tenure recognition, including additional days off and bonus payments as you reach key career milestones.
• Competitive compensation, incentives, and benefits in a collaborative and purpose-driven environment.

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.