Field Services Engineer

NCR Voyix; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

NCR Voyix in New Zealand seeks a Field Service Engineer to visit customer sites, diagnose and repair POS/SCO equipment, and provide strong technical support across the APAC region.

You will perform preventative maintenance, manage parts, and report activities while travelling as required. A valid NZ full driver’s license and ability to work non-standard shifts are essential.

Qualifications

• Basic computer skills and familiarity with Windows OS and Microsoft Office.
• Experience in PC hardware maintenance.
• Electro-mechanical repair experience; IT domain qualification preferred.

Responsibilities

• Diagnose and repair Self Check Out, Point of Sale, and NCR Voyix products for customers.
• Perform preventative maintenance, diagnose problems, and replace components.
• Parts management and organisation.
• Accurate reporting of calls and activity and expenses.
• Travel within assigned territory and occasional regional travel.
• Work autonomously in field and office; maintain customer satisfaction and SLA compliance.

Skills

Windows OS basics

Microsoft Office

PC hardware maintenance

Electrical/mechanical aptitude

Education

Electronics or IT domain qualification

Job description

Working time: Non-standard shifts; 5 day week including a weekend day

Hours of Work per week: Forty (40) hours

Note: New Zealand Residence or Citizenship is required

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

As one of our Field Service Engineers, each day will not look the same! Using your company fleet vehicle and provided tools, you will visit various customer sites to ensure onsite resolutions for our customers. You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory.

Reporting to NZ Operations Manager and as a key member of our APAC Field Services team; you will undertake product training when you start with us, along with ongoing access to our Global Technical Support Services. With career development a focus, opportunities throughout the business periodically arise, delivering mutual benefit and satisfaction.

Key Areas of Responsibilities:

• Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other NCR Voyix products for our customers
• Perform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modules
• Parts management and organisation
• Accurate and prompt reporting of calls and activity, as well as other reporting as required
• Tracking and reporting all expenses incurred in the delivery of services
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
• Continuous training online and in classrooms
• Work autonomously in the field and office
• Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA)
• May require occasional regional and in-country travel, including overnight stays away from home
• Work to achieve the Key Performance Indicators established on a routine basis to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority

Basic Qualifications:

• Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
• Experience in PC Hardware Maintenance and support
• High level of mechanical/electrical aptitude

Preferred Qualifications:

• Electro-mechanical device repair and aptitude
• Previous experience in NCR or similar equipment is a plus
• Recognized qualification within the Electronics or IT Domain preferred

To be successful for this role, you must have:

• Passion for new technology
• Willing to travel and complete service calls as assigned
• Able to work autonomously, professionally and be an excellent communicator
• Valid New Zealand's Full Driver's license
• Experience with electromechanical equipment
• High attention to detail
• Be in New Zealand and have NZ Residence or Citizenship
• Be able to work non-standard shifts; 5 day week including a weekend day

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.