Field Service Engineer - Medical Devices (NZ)

Arthrex; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Corporate bonus

Health & income protection

On site parking

Training and development

Highbrook location

Job summary

Arthrex is seeking a Service & Repair professional to deliver timely servicing and repairs of Arthrex products across New Zealand. You will interact with hospital staff, coordinate with the sales team, and handle repair processing from start to finish.

Ideal candidates have 1–3 years in medical device service, hands-on testing skills, and a customer-service mindset. Expect travel, strong problem-solving abilities, and comfort with equipment handling and safety regulations.

Qualifications

• 1–3 years of relevant professional experience in medical device service.
• Hands-on with device testing and basic software updates.
• Experience in hospital/clinical environments is highly regarded.
• Strong communication, time management and problem-solving skills.
• Familiarity with Electrical Safety Regulations NZ and ISO 13485 is a plus.
• Driver’s license and willingness to travel.

Responsibilities

• Take ownership for repair/replacement processing, troubleshooting and failure investigation of Arthrex products.
• Deliver service at hospitals, clinics, and Arthrex locations including maintenance and repair returns processing.
• Support planning of service schedules for preventative maintenance.
• Handle administrative tasks and customer service interactions with external stakeholders.
• Coordinate with local colleagues to triage service requests, book field visits, prepare repair quotes, obtain approvals and track progress to KPIs.
• Travel regularly (typical 20–40%), adaptable to service strategy changes.

Skills

Medical device service

Hands-on testing

Customer service

Hospital environment

Communication skills

Time management

Problem solving

Electrical safety NZ

Driver's license

MS 365

Equipment handling

Vehicle travel

Tools

SAP

Salesforce

Job description

Arthrex is seeking a Service & Repair professional to deliver timely servicing and repairs of Arthrex products across New Zealand. You will interact with hospital staff, coordinate with the sales team, and handle repair processing from start to finish.

Ideal candidates have 1–3 years in medical device service, hands-on testing skills, and a customer-service mindset. Expect travel, strong problem-solving abilities, and comfort with equipment handling and safety regulations.