Field Service Engineer

Stryker New Zealand Ltd; Auckland; On-site; NZD 70,000 - 98,000; Full time

Benefits offered by this job

Professional development

Health and wellbeing benefits

Paid parental leave

Volunteer leave

Job summary

Stryker New Zealand Ltd is seeking a Field Service Engineer to service and repair advanced healthcare equipment across hospitals in Auckland. You’ll perform preventative maintenance, diagnose issues, and support clinicians to ensure patient care is not disrupted.

The role requires hands-on mechanical and electrical skills, a current driver's license, and willingness to travel within the region. You’ll join a global leader in medical technology with strong development and support teams.

Qualifications

• Current driver's license and willingness to travel within your state at short notice.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage competing priorities.
• Experience servicing medical devices is preferred.

Responsibilities

• Perform preventative maintenance and repairs on Stryker medical equipment.
• Diagnose and troubleshoot complex technical issues both onsite and remotely.
• Deliver exceptional customer service and build relationships with clinicians, biomedical teams, and hospital stakeholders.
• Support customers across hospitals and surgical facilities.
• Ensure service activities meet quality, regulatory, and compliance requirements ISO 13485.
• Manage inventory, spare parts, and service documentation accurately.
• Meet service KPIs relating to responsiveness, quality, safety, and customer satisfaction.
• Collaborate with Sales, Technical Support, Customer Service, and Operations teams to achieve outstanding customer outcomes.

Skills

Troubleshooting

Customer service

Communication

Independent work

Time management

Education

Trade qualification or equivalent

Electrical/Mechanical background

Tools

Hand and power tools

Diagnostic equipment

Job description

Work Flexibility: Field-based

Help Us Make Healthcare Better

Every day, hospitals rely on critical technology to deliver life-changing patient care. As a Field Service Engineer at Stryker, you'll play a hands-on role in keeping advanced healthcare equipment operating safely, reliably, and ready when it's needed most. From robotic-assisted surgery systems to integrated operating theatre technologies, you'll work with industry-leading solutions while building trusted partnerships with healthcare professionals across your region.

At Stryker, we welcome people from diverse technical backgrounds, including but not limited to medical devices, industrial maintenance, defence, manufacturing, construction, HVAC, and mechanical trades. If you're passionate about technology, enjoy solving technical challenges, and want your work to directly support better patient outcomes, we'd love to hear from you.

What You'll Be Working On

You'll support a diverse portfolio of innovative healthcare technologies, including but not limited to:

• Mako™ a system used for robotic-assisted orthopaedic surgery
• Operating Tables used in theatres for surgery
• Neptune™ Waste Management Systems used to manage surgical fluid waste
• Theatre solutions that connect imaging, video, and communication systems within the operating theatre

Key Responsibilities

• Perform preventative maintenance and reactive repairs on Stryker medical equipment.
• Diagnose and troubleshoot complex technical issues both onsite and remotely.
• Deliver exceptional customer service and build strong relationships with clinicians, biomedical teams, and hospital stakeholders.
• Support customers across hospitals and surgical facilities.
• Ensure service activities meet quality, regulatory, and compliance requirements ISO 13485.
• Manage inventory, spare parts, and service documentation accurately.
• Meet service KPIs relating to responsiveness, quality, safety, and customer satisfaction.
• Collaborate with Sales, Technical Support, Customer Service, and Operations teams to achieve outstanding customer outcomes.

What We're Looking For

• A customer and patient first mindset.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage competing priorities.
• Current driver's licence and willingness to travel within your state at short notice.
• Competent using hand and power tools with strong mechanical aptitude and troubleshooting skills.

Preferred Qualifications

• Experience servicing medical devices, healthcare technology, industrial equipment, or other complex technical systems.
• Knowledge of hospital environments or healthcare operations.
• Experience providing field-based technical support.

Why Join Stryker?

At Stryker, you'll be part of a global leader in medical technology, working with innovative products that genuinely improve patients' lives.

• Ongoing professional development and career growth opportunities
• Exposure to world-leading healthcare technology
• A collaborative and high-performing team culture
• Health, wellbeing, insurance and financial benefits
• Paid parental leave
• Volunteer leave days

Join Stryker and become part of a team that keeps operating theatres running, robotic surgery systems performing, and healthcare facilities delivering care when it matters most.

Travel Percentage: 70%