Field-Based Fire Sprinkler Service Lead

ARGUS FIRE SYSTEMS SERVICE LIMITED; Lower Hutt; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Training & development

Career opportunities

Culture of safety

Job summary

Argus Fire Protection is seeking an experienced Fire Sprinkler Service Supervisor to lead our Wellington team. This hands-on leadership role supervises sprinkler service operations, supports technicians in the field, and ensures safe, efficient work to the highest standard.

Reporting to the Wellington Sprinkler Service Manager, you will guide service delivery, mentor staff, and maintain strong customer relationships while managing documentation, quoting and invoicing as required.

Qualifications

• Minimum 5 years' experience within the fire sprinkler industry.
• Strong technical knowledge of fire sprinkler systems, installation, testing and maintenance.
• Understanding of NZ Standards and Building Code requirements.
• Proven leadership or supervisory experience.
• Excellent communication and customer relationship skills.
• Strong organisational and planning abilities.
• Ability to problem solve and make sound decisions under pressure.
• Good computer literacy and administration skills.
• Health & Safety commitment.
• NZ Residency or valid NZ work visa.

Responsibilities

• Supervising and supporting Fire Sprinkler Service Technicians.
• Scheduling and coordinating service work and callouts.
• Providing technical support and mentoring to field staff.
• Maintaining strong customer relationships and delivering exceptional service.
• Supporting after-hours escalation and callout requirements.
• Assist with quoting and invoicing service work when required.
• Ensuring compliance with NZ Standards, company procedures and health and safety requirements.
• Contributing to a positive, safe and high-performing team culture.
• Managing documentation, reporting and quality requirements.

Skills

Leadership

Communication

Planning

Problem-solving

Health & Safety

Job description

Argus Fire Protection is seeking an experienced Fire Sprinkler Service Supervisor to lead our Wellington team. This hands-on leadership role supervises sprinkler service operations, supports technicians in the field, and ensures safe, efficient work to the highest standard.

Reporting to the Wellington Sprinkler Service Manager, you will guide service delivery, mentor staff, and maintain strong customer relationships while managing documentation, quoting and invoicing as required.