Experienced Retail Assistant, Part-Time - Napier

Farmers; Napier; On-site; NZD 28,000 - 33,000; Part time

Job summary

Farmers Napier is seeking an exceptionally experienced Retail Assistant for a part-time role. You will deliver highly personalised customer service and lead styling experiences, helping customers with outfits and home styling across departments.

The ideal candidate has at least 4-5 years in premium or department store retail, with strong in-store styling or personal shopping skills and a track record mentoring colleagues on the shop floor.

Qualifications

• 4-5 years of proven retail experience in high-touch, customer-focused environments.
• Experience in styling or personal shopping, tailoring solutions to customers.
• Ability to guide outfit coordination and home styling across departments.
• Proven track record mentoring and coaching newer team members.

Responsibilities

• Deliver highly personalised customer service across multiple categories.
• Lead fitting room experiences, including expert lingerie fittings and style consultations.
• Provide advice and inspiration for home styling and product selections.
• Act as the go-to service and selling expert on the floor.
• Support the development of new team members through hands-on coaching.

Skills

Retail experience

In-store styling

Personal shopping

Customer service

Coaching

Job description

Experienced Retail Assistant, Part-Time - Napier

Experienced Retail Assistant

Roster:

Monday 9:30am - 4:30pm, Wednesday 10:00am - 5:15pm, Thursday 10:00am - 5:15pm and Sunday 10:30am - 4:15pm

As New Zealand's leading department store, we understand the value of delivering a premium and personalised shopping experience to our loyal customers. To continue setting the standard, we are seeking an exceptionally experienced Retail Assistant to join the team at our Napier store.

We're looking for someone who brings at least 4-5 years of proven retail experience in high-touch, customer focused environments, ideally within fashion, homeware or department store settings. This is not an entry level role - we're seeking a confident retail professional with demonstrated expertise in delivering one-on-one service and leading by example on the shop floor.

What YouWill Bring:

• 4-5 years' experience in a personalised retail selling role, ideally in a premium or department store setting
• A strong background in in-store styling or personal shopping, with the ability to tailor product solutions to individual customer needs
• A solid understanding of how to guide customers through outfit coordination, home styling and product pairing across departments
• A proven ability to support, coach and mentor newer team members

What You Will Be Doing:

• Delivering highly personalised customer service across multiple categories
• Lead fitting room experiences, including expert lingerie fittings and style consultations
• Providing advice and inspiration for home styling and product selections
• Acting as the go-to service and selling expert on the floor
• Supporting the development of new team members through hands-on coaching and leadership

We're a fast-paced, customer focused environment, so you'll need to be energetic, proactive and always ready to go the extra mile!

Entitlement to work in New Zealand
In accordance with the Immigration Act 2009, you will be asked to provide evidence of your entitlement to work in New Zealand during the selection process. If invited to interview, you will be required to bring original documentation with you. Please refer to our Frequently Asked Questions on our Contact Us page for more information.

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