Equity Coordinator

CGR Services; Waikato; On-site; NZD 48,000 - 57,000; Part time

Job summary

Waikato Hospital is seeking an Equity Coordinator for our Chronic Conditions Services in Hamilton. The role focuses on identifying patients who have experienced failure to serve, supporting attendance at clinic appointments, and removing barriers to access.

Working within Health New Zealand, you will engage stakeholders, report findings to service management, and help reduce failure-to-serve rates. Strong MS Office, admin, and customer-service skills are essential.

Qualifications

• Proven competence with Microsoft Office Suite / data entry / typing / email.
• Previous administration experience is required.
• Organised, efficient and able to prioritise workload.
• Exceptional customer service and attention to detail.
• Health sector experience is advantageous but not essential.

Responsibilities

• Coordinate communications, documentation and approvals while maintaining stakeholder relationships.
• Support project planning, scheduling and governance within frameworks.
• Monitor project plans, budgets, risks and documentation to meet timelines.
• Identify opportunities for innovation and process improvement.
• Provide meeting support and general project coordination as required.

Skills

Microsoft Office

Data entry

Typing

Email communication

Administration

Customer service

Organisational skills

Attention to detail

Tools

Microsoft Office Suite

Job description

Waikato Hospital * Chronic Conditions Services * Fixed Term, part-time 0.8 FTE * Monday to Friday - 32 hours per week * Working days & hours negotiable

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role We are seeking an experienced Equity Coordinator to join our Chronic Conditions Services, here at Waikato Hospital, Hamilton.

As a successful Equity Coordinator, you will play a key role in identifying and locating patients who have experienced failuretoserve occurrences, supporting them to attend their clinic appointments, and developing solutions to remove barriers to access. You will also engage key stakeholders to drive reductions in failuretoserve rates and report your findings to service management, including clear recommendations on the resources required to sustain and strengthen the Equity role.

Key responsibilities

• Coordinate communications, documentation and approvals while maintaining effective stakeholder relationships.
• Support project planning, scheduling and governance in line with established frameworks.
• Monitor project plans, budgets, risks and documentation systems to ensure delivery against timelines.
• Identify and scope opportunities for innovation and business improvement.
• Provide meeting support, administrative assistance and general project coordination as required

Click here to view the position description.

About the Team / Service

Waikato Hospital in Hamilton is one of New Zealands largest tertiary, teaching hospitals. We are a value based and inclusive organisation that is committed to deliver the best health outcomes for our total population. To do this we are working hard to develop a robust and capable workforce that reflects the population we serve.

We strongly encourage applicants from all backgrounds with the necessary capability and who share our values to apply and would greatly value see more applicants from our Māori communities.

About you

As an Equity Coordinator in our Chronic Conditions Services, we are looking for people who have / are :

• Proven competence with Microsoft Office Suite / data entry / typing / email
• Previous administration experience
• Organised, efficient and able to prioritise their workload effectively
• Exceptional at customer service
• Detail oriented

Experience in a health environment or knowledge of clinical terminology would be an advantage, but not essential.

Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.

We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.