Enterprise Customer & Internal Engagement Lead

One New Zealand Group; New Zealand; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Fully subsidised health insurance

Lifestyle leave

Flexible work from home

Discounts on One NZ products

Extra annual leave purchase option

Job summary

One NZ seeks an experienced Enterprise Customer & Internal Engagement Lead to plan and deliver a coordinated programme across Enterprise Customers and the broader Customer function. You will create high-quality experiences that connect people, strengthen relationships, and ensure events align with strategic objectives.

Working closely with Sales, Enterprise Practices, Brand & Marketing, you’ll align audiences, content and timing, while owning engagement governance and execution excellence for

Qualifications

• Extensive experience leading complex customer or corporate events or internal engagement activity.
• End-to-end delivery across executive events, conferences, forums or recognition experiences.
• Strong audience design and guest selection for large, matrixed organisations.
• Excellent programme management and multi-event coordination.
• Confident stakeholder leadership with senior executives and partners.
• Experience managing sizeable event budgets and procurement.

Responsibilities

• Own the annual Enterprise and Business engagement calendar, including events, hui, leadership forums and the Legends programme.
• Lead end-to-end design and delivery of customer events, executive forums, conferences and sponsorship activations.
• Coordinate nominations, invitations, registration and hosting plans with Sales and account teams.
• Plan and deliver internal hui, leadership forums and town halls.
• Oversee the Legends recognition programme and related experiences.
• Manage budgets, vendors, venues, contracts, travel, privacy and safety.
• Collaborate with Brand, Marketing, Product and external partners to curate on-brand content.
• Use feedback and insights to improve future audience fit and delivery quality.

Skills

Event leadership

End-to-end delivery

Audience design

Programme management

Stakeholder management

Budget management

Risk & safety awareness

Communication skills

CRM & metrics

Tools

CRM systems

Job description

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.

Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

As our Enterprise Customer & Internal Engagement Lead, you’ll plan and deliver a coordinated programme of customer and internal engagement activity across Enterprise Customers and the wider Customer function.

You’ll create high-quality experiences that connect our people, strengthen customer relationships and ensure One NZ participates in the right external events with the right customers. Your portfolio will include customer events and hospitality, internal hui, leadership forums and the Legends recognition programme.

Working closely with Sales, Enterprise Practices, Brand & Marketing and business leaders, you’ll align audiences, content, timing and delivery. While Sales leaders and account teams retain accountability for commercial outcomes and strategic customer relationships, you’ll own engagement quality, audience fit, programme governance and execution excellence.

Ko tō mahi – what you’ll do

• Own the annual Enterprise and Business engagement calendar, covering customer and third-party events, hospitality, hui, leadership forums and the Legends programme.
• Lead the end-to-end design and delivery of customer events, executive forums, conferences, sponsorship activations, hospitality and partner experiences.
• Work with Sales leaders and account teams to match customers with relevant events, coordinating nominations, invitations, registration, guest lists, hosting plans and attendance records.
• Plan and deliver internal hui, leadership forums, town halls, team connection sessions and other priority internal events.
• Own the annual planning and end-to-end delivery of the Enterprise and Business Legends recognition programme and associated winner experiences.
• Manage event budgets, suppliers, agencies, venues, contracts, procurement, travel, privacy, health and safety, risk and delivery governance.
• Partner with business leaders, Brand & Marketing, Product, Practices, PR and external partners to coordinate relevant content, speakers and on-brand experiences.
• Use attendance information, feedback and programme insights to improve audience selection, experience quality, operational efficiency and future planning.

Na tōu rourou - what you’ll bring

• Extensive experience leading complex customer or corporate events, internal engagement activity or recognition programmes, ideally within a large, matrixed organisation.
• Proven end-to-end delivery experience across executive customer events, hospitality, conferences, hui, leadership forums, awards or recognition experiences.
• Strong judgement in audience design and guest selection, with the ability to match customers, stakeholders and event formats appropriately.
• Excellent programme management, prioritisation and operational discipline across multiple concurrent events.
• Confident stakeholder leadership skills and experience working with senior executives, customer-facing teams, partners, agencies and suppliers.
• Experience managing sizeable budgets, contracts, procurement, event risk, privacy, health and safety requirements and travel logistics.
• Strong written communication, event briefing, agenda design, speaker coordination and run-sheet capability.
• Confidence using event registration, CRM, survey and reporting tools, together with commercial awareness and an owner’s mindset.
• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background.

We stand to uplift, to support and to elevate others