Enterprise Associate

DoorDash; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

DoorDash Auckland is seeking an Associate to join the Enterprise team. You will support Enterprise Account Managers with day-to-day management, analytics, reporting, and operational execution for top NZ restaurant partners.

The role emphasizes turning data into commercial insights, collaboration across functions, and hands-on project work to grow partnerships across New Zealand. 1–3 years of relevant experience is expected.

Qualifications

• 1–3 years of experience in fast-paced environments such as account management, partnerships, consulting, customer success, commercial operations, category management, FMCG/QSR, retail, hospitality, marketplaces or analytics.

Responsibilities

• Partner closely with Enterprise Account Managers to grow relationships with key New Zealand restaurant partners.
• Build trusted merchant relationships and identify opportunities to improve their business on DoorDash.
• Own strategic and operational workstreams end-to-end from problem identification to coordinating the right teams and closing the loop.
• Use data to drive insights and inform commercial recommendations and actions.
• Support merchant meetings with compelling presentations, recommendations and insights.
• Work cross-functionally with Operations, Product, Marketing, Support and Analytics to solve merchant challenges.
• Balance strategic priorities with hands-on execution to keep partnerships successful.

Job description

About The Team

We are looking for an Associate to join the Enterprise team. This person will support our Enterprise Account Managers with the day-to-day management, analytics, reporting, and operational execution for some of our largest enterprise and mid-market restaurant partners across New Zealand.

About The Team

We are looking for an Associate to join the Enterprise team. This person will support our Enterprise Account Managers with the day-to-day management, analytics, reporting, and operational execution for some of our largest enterprise and mid-market restaurant partners across New Zealand.

About The Role

The DoorDash Restaurant Enterprise team is responsible for the strategic vision and development of key restaurant merchants in Australia and New Zealand. DoorDash is a fast-moving company, so we are looking for someone who is adaptable, hard-working, a team player, a critical thinker, organised, and an optimistic problem solver. In this role you will support Enterprise Account Managers through analytics, reporting, operational workstreams, and cross-functional collaboration - turning data into commercial insights that shape how we grow our biggest restaurant partnerships.

You’re Excited About This Opportunity Because You Will…

• Partner closely with Enterprise Account Managers to help manage and grow relationships with some of DoorDash’s most important restaurant partners across New Zealand.


• Build trusted relationships with merchants, helping understand their priorities, solve problems and identify opportunities to improve their business on DoorDash.


• Own strategic and operational workstreams end-to-end, from identifying the problem and figuring out what needs to happen through to coordinating the right teams and closing the loop.


• Use data and commercial insight to drive decisions, turning performance trends and customer or merchant data into clear recommendations and actions.


• Support commercial conversations and business reviews, helping prepare compelling presentations, recommendations and insights for merchant meetings and negotiations.


• Work cross-functionally to get things done, partnering with teams across Operations, Product, Marketing, Support and Analytics to solve merchant challenges.


• Balance strategic priorities with hands-on execution, keeping track of the many small but important actions that ensure our partners are successful.

We’re Excited About You Because…

• You’re commercially curious and customer-focused, and genuinely enjoy understanding a partner’s business and figuring out how to make it better.


• You have 1-3 years of experience in a fast-paced environment such as account management, partnerships, consulting, customer success, commercial operations, category management, FMCG/QSR, retail, hospitality, marketplaces or analytics.


• You’re a strong problem solver who takes ownership - you don't wait for a perfectly defined brief and are comfortable figuring out the next step when things are ambiguous.


• You’re comfortable using data to make decisions and can translate analysis into a clear "so what" and practical business recommendation.


• You’re a clear and confident communicator, able to build credibility with external partners and make complex information easy for stakeholders to understand and act on.


• You’re highly organised and detail-oriented, able to prioritise competing demands and keep multiple workstreams moving without dropping the ball.


• You’re a collaborative operator who can influence and coordinate across teams without formal authority and is happy to roll up your sleeves to get things done.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users - from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.