End User Support Engineer

University Hospitals of Derby and Burton NHS Foundation Trust; New Zealand; On-site; NZD 60,000 - 83,000; Full time

Benefits offered by this job

Development opportunities

Staff benefits including employeeasss?

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a desktop IT professional to provide 2nd line support for hospital and off-site locations. You will install and troubleshoot desktops, laptops, printers and peripherals, ensuring robust operation of clinical systems and security standards.

You will liaise with internal and external teams to configure and maintain systems, while supporting users with training and technical queries.

Qualifications

• Experience in an IT support services environment.
• Knowledge of clinical IT systems, particularly Meditech and Lorenzo is desirable.
• Good understanding of National Information Security Requirements.

Responsibilities

• Provide 2nd line support for the Trust IT systems, desktop devices and peripherals within the hospital and at off-site locations.
• Support the delivery of IT systems and services in the hospital and community, assisting with customer support, system training and technical queries.
• Liaise with internal and external agencies for installation, configuration and maintenance of new and current systems.

Skills

2nd line support

IT support services

Clinical IT systems knowledge

Meditech

Lorenzo

Information security awareness

Tools

Meditech

Lorenzo

Job description

Doyou hold a Full UK Drivers Licence? This is essential to this role.

The Desktop team provide a responsive service undertaking day to day support of desktops, laptops, printers and peripherals. You will be responsible for the setup and installation of new hardware/software as well as troubleshooting and investigation into a variety of desktop related incidents and service requests.

University Hospitals of Derby and Burton consists of 5 busy hospitals which provide a wide range of acute and emergency health services. The care we provide is paramount and it is essential that when needed, our doctors and nurses can rely on our IT systems to help support their treatment of patients.

You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Knowledge of clinical IT systems, particularly Meditech and Lorenzo are desirable, and you should have a good understanding of National Information Security Requirements.

Provide 2nd line support for the Trust IT systems, desktop devices and peripherals within the hospital and at off-site locations.

To support the delivery of IT systems and services in the hospital and community assisting with customer support, system training and technical queries.

Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.

Closing date of applications: 16 November 2026

Interview date: 30 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership,
• onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an
• average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in
• the country. Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating
• theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical
• trials and research opportunities for all staff.