Deputy General Manager

University Hospitals of Derby and Burton NHS Foundation Trust; New Zealand; On-site; NZD 150,000 - 180,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an experienced Deputy General Manager Operations to shape and lead patient flow, capacity and demand across the organisation. The role collaborates with clinical and divisional teams to deliver key performance and service-improvement initiatives.

The post holder will take a pivotal lead in escalation processes, support bed management and discharge activities, and participate in the Senior Manager On‑Call rota, ensuring

Responsibilities

• Leading the operational management of patient flow, capacity, demand and escalation processes across the Trust to support timely access to care.
• Coordinating responses to operational pressures, including bed management, discharge processes and emergency care performance.
• Supporting the achievement of national and local performance standards through proactive performance monitoring and service improvement.
• Acting as a key link between clinical, operational and corporate teams to ensure effective communication, collaboration and decision‑making.
• Providing visible leadership and management to operational teams, fostering a culture of accountability, continuous improvement and patient‑centred care.
• Participating in the Senior Manager On‑Call rota and providing operational leadership during periods of significant escalation, major incidents and business continuity events.
• Leading and contributing to the development and implementation of operational policies, procedures and service improvement programmes.
• Analysing operational data and performance metrics to identify trends, risks and opportunities for improvement, ensuring informed decision‑making.
• Building and maintaining strong relationships with internal and external stakeholders, including clinical teams, system partners, commissioners and emergency service providers.
• Deputising for the General Manager as required, representing the service at internal and external meetings

Job description

An excellent opportunity has arisen for an experienced, forward-thinking and motivated operational leader to join our dynamic and dedicated Site Capacity and Flow team The Deputy General Manager Operations plays a pivotal role in ensuring the safe, effective and efficient management of patient flow, capacity and demand across the organisation. Working closely with operational, clinical and divisional teams, the post holder supports the delivery of key operational objectives, national performance standards, financial targets and service improvement initiatives. The role provides senior operational leadership both during normal working hours and through participation in the Senior Manager On-Call rota, ensuring robust escalation processes, effective communication and coordinated responses to operational pressures. Closing date of applications - 16 November 2026 Interview date - 30 November 2026 If you are considering applying for an internal secondment, pleaseensureyou have discussed this with your line manager and obtained their supportpriorto submitting your application. Please be aware that there isno guaranteethat you will be released from your substantive post, so you should seek approvalbeforeapplying as you are applying or aSecondment. If you have any questions or require further guidance, please contact the Recruitment Team.

• Leading the operational management of patient flow, capacity, demand and escalation processes across the Trust to support timely access to care.
• Coordinating responses to operational pressures, including bed management, discharge processes and emergency care performance.
• Supporting the achievement of national and local performance standards through proactive performance monitoring and service improvement.
• Acting as a key link between clinical, operational and corporate teams to ensure effective communication, collaboration and decision‑making.
• Providing visible leadership and management to operational teams, fostering a culture of accountability, continuous improvement and patient‑centred care.
• Participating in the Senior Manager On‑Call rota and providing operational leadership during periods of significant escalation, major incidents and business continuity events.
• Leading and contributing to the development and implementation of operational policies, procedures and service improvement programmes.
• Analysing operational data and performance metrics to identify trends, risks and opportunities for improvement, ensuring informed decision‑making.
• Building and maintaining strong relationships with internal and external stakeholders, including clinical teams, system partners, commissioners and emergency service providers.
• Deputising for the General Manager as required, representing the service at internal and external meetings

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

• Development opportunities, both professional and leadership development
• On‑going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
  We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.