Empathetic Case Manager: Community & Housing Support

Ministry of Social Development NZ; Aorangi; On-site; NZD 69,000 - 84,000; Full time

Benefits offered by this job

Induction & training

Peer support & leadership

Career development opportunities

Competitive salary

Job summary

Ministry of Social Development NZ is seeking Case Managers in Horowhenua and Fielding to support New Zealanders through life transitions, including income, housing, and employment pathways. This public service role focuses on empathy, policy, and timely assistance, with a strong emphasis on client-centred service delivery.

You’ll handle a busy caseload, navigate multiple systems, and work within a supportive team that upholds integrity and collaboration.

Qualifications

• Fast and accurate with data entry.
• Confident with technology and multiple systems.
• Empathetic and professional, applying policy.
• Clear communicator who builds trust and explains things simply.
• Adaptable, steady, and collaborative team player.
• Comfort with numbers and detail in payments and entitlements.

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Skills

Data entry

Technology proficiency

Empathy & professionalism

Clear communication

Team player

Numbers & detail

Job description

Ministry of Social Development NZ is seeking Case Managers in Horowhenua and Fielding to support New Zealanders through life transitions, including income, housing, and employment pathways. This public service role focuses on empathy, policy, and timely assistance, with a strong emphasis on client-centred service delivery.

You’ll handle a busy caseload, navigate multiple systems, and work within a supportive team that upholds integrity and collaboration.