eCommerce Performance & Planning Manager

The Warehouse Group; Auckland; Hybrid; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Discounts across brands

Birthday leave & charity day off

Free parking & EV charging

WFH Fridays (1 day)

Onsite gym & café

Wellbeing & development programs

Job summary

The Warehouse Group is seeking an experienced Online Performance Analytics lead in Auckland. You will drive online commercial planning, forecasting and performance visibility across TWG’s online brands, translating complex data into actionable insights that influence sales, profit and customer outcomes.

You will build budgeting, forecasting and scenario models, work with Finance, Merchandising, Fulfilment, Marketing and Analytics teams, and mentor stakeholders on data-driven decisions.

Qualifications

• 6+ years’ experience in eCommerce, finance, commercial planning, digital analytics, business intelligence, trading performance or a related commercial environment.
• Strong commercial acumen and understanding of retail or online business performance drivers.
• Strong analytical and modelling capability, including advanced Excel, BI tools or equivalent
• Experience building forecasts, phasing models, scenario models, dashboards
• Ability to translate complex performance information into clear commercial implications, trade-offs and recommendations for senior stakeholders.
• Confident communication and influencing skills
• High attention to detail and strong organisational skills
• Knowledge of Salesforce Commerce Cloud, and/or GA4 would be a bonus

Responsibilities

• Drive online commercial planning, forecasting, performance visibility and insight-led optimisation across TWG’s online businesses.
• Translate complex data into clear commercial insights and prioritised actions across key value drivers such as traffic, conversion, AOV, margin and fulfilment cost.
• Build and maintain online budgeting, phasing, forecasting and scenario models across TWG brands to provide senior stakeholders with risk/opportunity views.
• Collaborate with Finance, Merchandise, Fulfilment, Marketing, Trade, Analytics, Digital Product and the Omni Experience team to align on online performance assumptions and priorities.

Skills

eCommerce analytics

Forecasting

Excel

BI tools

Dashboards

Stakeholder management

Communication

Tools

Salesforce Commerce Cloud

GA4

Job description

Company Description

This integral role drives performance visibility and optimisation for our online businesses. This is a role that will play to your analytical expertise, AI skills, online performance lever understanding and your overall commercial savviness!

The Warehouse Group looks after some of Aotearoa’s iconic brands - The Warehouse, Warehouse Stationery, and Noel Leeming. Our brands mean a lot to us and our customers because we’re always working to deliver relevant and exciting customer experiences to New Zealanders.

We are evolving our Omni team as The Warehouse Group moves into the next phase of its digital and customer experience roadmap to be an agentic first business at the forefront of what's happening in the industry. We are investing in our people and tools to set us apart.

Job Description

Reporting into the Head of Digital Experience & TWL Trade, your role encompasses driving online commercial planning, forecasting, performance visibility and insight-led optimisation across TWG’s online businesses.

On the daily you will be combining commercial rigour, customer and digital intelligence, predictive modelling, AI-enabled insights and performance analysis to support sales, profit, fulfilment and customer outcome decisions. This will see you translating complex data into clear commercial insights, trade‑off decisions and prioritised actions across key value drivers, including traffic, conversion, average order value, margin, fulfilment cost and available‑to‑sell performance.

The role builds and maintains online budgeting, phasing, forecasting and scenario models across TWG brands, ensuring senior stakeholders have a clear view of risks, opportunities, assumptions and performance drivers. Stakeholder management underlines the role as you will be working across Finance, Merchandise, Fulfilment, Marketing, Trade, Analytics, Digital Product and the wider Omni Experience team, to create alignment on online performance assumptions, demand forecasts, capacity planning, commercial priorities and optimisation opportunities.

Qualifications

About you

• 6+ years’ experience in eCommerce, finance, commercial planning, digital analytics, business intelligence, trading performance or a related commercial environment.
• Strong commercial acumen and understanding of retail or online business performance drivers.
• Strong analytical and modelling capability, including advanced Excel, BI tools or equivalent
• Experience building forecasts, phasing models, scenario models, dashboards
• Ability to translate complex performance information into clear commercial implications, trade-offs and recommendations for senior stakeholders.
• Confident communication and influencing skills
• High attention to detail and strong organisational skills
• Knowledge of Salesforce Commerce Cloud, and/or GA4 would be a bonus

Additional Information

When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, which include:

• Discounts across our brands
• Birthday leave and charity day off
• Free parking, EV charging at our Northshore support office
• We value collaboration, connection & flexibility – with 1 day (Friday) WFH
• Onsite gym and café at our Northcote support office
• A range of wellbeing support and development opportunities

The scope and profile this role offers is a unique one! The Warehouse Group is constantly evolving, this is a great opportunity to grow with us.