eCommerce Performance & Planning Manager

The Warehouse Group; New Zealand; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Discounts across our brands

Birthday leave and charity day off

Free parking, EV charging at North岸

1 day Friday WFH

Wellbeing support and development

Job summary

The Warehouse Group in Northcote, North Island, is seeking an eCommerce Performance & Planning Manager to lead online forecasting, budgeting and performance insight across our online businesses. This role blends commercial rigour with advanced analytics, AI-enabled insights and cross-functional collaboration to drive growth.

You will build models, translate data into actionable recommendations for senior stakeholders, and partner with Finance, Merchandising, Fulfilment, Marketing and Analytics

Qualifications

• 6+ years’ experience in eCommerce, finance or digital analytics.
• Strong commercial acumen and understanding of online performance drivers.
• Advanced modelling, forecasting and dashboard building capabilities.
• Proficiency in Excel and BI tools with ability to translate data into insights.
• Experience partnering with cross-functional teams across Finance, Merchandising and Marketing.

Responsibilities

• Lead online budgeting, forecasting, phasing and scenario modelling across TWG brands.
• Drive performance visibility and insight-led optimisation for online channels.
• Develop and maintain dashboards and forecasting models for senior stakeholders.
• Translate complex data into clear commercial implications and actions.
• Collaborate with Finance, Merchandise, Fulfilment, Marketing and Analytics to align on priorities.

Skills

Analytical skills

AI skills

Forecasting

Scenario modelling

Excel

BI tools

Communication

Stakeholder management

Commercial acumen

Tools

Salesforce Commerce Cloud

GA4

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

eCommerce Performance & Planning Manager

The Warehouse Group – Northcote, North Island

This integral role drives performance visibility and optimisation for our online businesses.This is a role that will play to your analyticalexpertise, AI skills, online performance lever understanding and your overall commercial savviness!

The Warehouse Group looks after some of Aotearoa’s iconic brands - The Warehouse, Warehouse Stationery, and Noel Leeming. Our brands mean a lot to us and our customers becausewe’realways working to deliver relevant and exciting customer experiences to New Zealanders.

We are evolving our Omni team as The Warehouse Group moves into the next phase of its digital and customer experience roadmap to be an agentic first business at the forefront ofwhat'shappening in the industry. We are investing in our people andtoolsto set us apart.

The Role

Reporting into the Head of Digital Experience & TWL Trade, your role encompasses driving online commercial planning, forecasting, performancevisibilityand insight-led optimisation across TWG’s online businesses.

On the daily you will be combiningcommercial rigour, customer and digital intelligence, predictive modelling, AI-enabledinsightsand performance analysis to support sales, profit,fulfilmentand customer outcome decisions.This will see youtranslating complex data into clear commercial insights, trade-offdecisionsand prioritised actions across key value drivers, including traffic, conversion, average order value, margin, fulfilmentcostand available-to-sell performance.

The role builds andmaintainsonline budgeting, phasing,forecastingand scenario models across TWG brands, ensuring senior stakeholders have a clear view of risks, opportunities,assumptionsand performance drivers.Stakeholder management underlines the roleasyouwill be working across Finance, Merchandise, Fulfilment, Marketing, Trade, Analytics, DigitalProductandthe widerOmni Experience team,to createalignment on online performance assumptions, demand forecasts, capacity planning, commercialprioritiesand optimisation opportunities.

About you

6+ years’ experience in eCommerce, finance, commercial planning, digital analytics, business intelligence, tradingperformanceor a related commercial environment.

Strong commercial acumen and understanding of retail or online business performance drivers.

Strong analytical and modelling capability, including advanced Excel, BI tools or equivalent

Experience building forecasts, phasing models, scenario models, dashboards

Ability to translate complex performance information into clear commercial implications,trade-offsand recommendations for senior stakeholders.

Confident communication and influencing skills

High attention to detail and strong organisationalskills

Knowledge of Salesforce Commerce Cloud,and/orGA4would be a bonus

Come work with us!

When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, which include:

Discounts across our brands

Birthday leave and charity day off

Free parking, EV chargingat our Northshore support office

We value collaboration, connection & flexibility – with1 day(Friday) WFH

A range of wellbeing support and development opportunities