Ecommerce Manager

Foodstuffs North Island; Auckland; Hybrid; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Free car parking

Onsite café with subsidised meals

Southern cross health insurance

Flexible working options

In-house learning and development

Job summary

Foodstuffs North Island is seeking an experienced eCommerce Manager to own key projects that improve online customer experience and operational performance. You’ll drive initiatives across Quick Commerce, Click & Collect and Standard Delivery, coordinating with tech, marketing, retail and analytics teams.

With strong project management, change management and data analytics skills, you’ll translate complex data into actionable opportunities and lead stakeholders across a large co-op to deliver

Qualifications

• Proven project management experience across multiple initiatives.
• Strong change management and stakeholder engagement abilities.
• Excellent written and verbal communication.
• Analytical skills with large datasets.
• Experience in eCommerce, retail, IT or consultancy environments.

Responsibilities

• Lead projects from business case through to implementation and benefits realisation.
• Develop plans/roadmaps and coordinate technology, resources and investment.
• Build relationships across retail, insights, operations and stakeholders.
• Work with data reporting to identify trends and opportunities.
• Navigate competing priorities in a complex Co‑op environment.

Skills

Project management

Change management

Stakeholder engagement

Data analytics

eCommerce knowledge

Job description

eCommerce Manager

Ko wai mātou - About us

Kia ora. We’re Foodies. You know New World, PAK'nSAVE and Four Square right? That’s us! With 300+ stores and over 24,000 Foodies across Te Ika-a-Māui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people – our taonga – every day for being uniquely them.

Our eCommerce team plays a critical role in shaping the future of online shopping for Kiwi households. From digital merchandising to personalised customer experiences, we’re focused on delivering an intuitive, relevant and high-performing online journey that makes shopping easy.

Te Tūranga - About the role

As our eCommerce Manager, you’ll take ownership of key projects that improve our online customer experience and operational performance. You’ll work across initiatives such as Quick Commerce, Click & Collect and Standard Delivery, with your project portfolio evolving in line with business priorities.

In this role, you’ll:

• Lead multiple projects from business case and planning through to implementation and benefits realisation, bringing structure, momentum and strong follow-through.
• Drive change from idea through to delivery, developing project plans and roadmaps and bringing together the technology, resources and investment required for successful outcomes.
• Build strong relationships across retail, customer insights, operations and other stakeholders, creating buy-in and alignment on opportunities and priorities.
• Work confidently with large datasets and reporting, spotting trends and patterns and translating these into meaningful business insights and opportunities.
• Navigate competing priorities across a complex Co-op environment, using strong communication and influencing skills to keep stakeholders aligned and projects moving.

Ngā painga - What we offer

We’re committed to providing awesome experiences for our people, including a range of benefits such as:

• Free carparking - over 1,000 carparks including free EV charging
• Onsite café with subsidised meals, mini-mart, and 5% discount at our retail stores
• Southern cross health insurance
• Flexible working options, a day off on your birthday
• In-house learning and development programmes, flu vaccinations, and social network groups (we call them Tribes)

He kōrero mōu - About you

You’re an experienced Project or Programme Manager who knows how to turn an idea into a delivered outcome. You’ll be proactive and comfortable working with ambiguity, able to influence a wide range of stakeholders and use data to bring clarity to decisions.

Ideally, you’ll bring:

• Strong project management experience, including managing multiple initiatives and delivering sizeable projects from initiation through to implementation.
• Experience in change management, stakeholder engagement and influencing across functions and at senior levels, coupled with excellent written and verbal communication.
• Strong analytical skills, with the ability to work with large datasets, identify trends and patterns, and translate information into useful business insights.
• Experience gained in eCommerce, retail, IT or consultancy environments. eCommerce and store operations knowledge would be a real advantage.
• Relevant project management qualifications such as PMI or PRINCE2 would be preferred but aren’t essential.

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [e-mail]. Accessibility support could include, interview location, sign language interpreter, assistive technology.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.