Dynamic Trade Sales & Customer Specialist (Site-Based)

CSR; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Exclusive discounts

Employee wellbeing program

Career development

Dynamic site-based work

Job summary

CSR is seeking a dynamic Trade Sales & Customer Specialist for our Penrose site in Auckland. You will be the heart of customer experience, handling orders, resolving issues, and delivering excellent service across multiple brands.

This role requires a customer-first mindset, strong communication, and the ability to work across sales, logistics, and operations. Site-based hours offer a stable routine and opportunities to grow within the CSR team.

Qualifications

• Previous experience in a customer service role within building products or construction industry (required)
• Excellent written and verbal communication with a customer-first mindset
• Ability to handle complex queries across multiple systems
• Experience with SAP, CRM platforms, and order management processes (advantageous)
• Strong collaboration skills across sales, operations, and logistics
• Proactive attitude and continuous improvement mindset
• Team player with a drive to succeed together

Responsibilities

• Deliver exceptional customer service via phone, email, and system channels
• Process customer orders accurately and efficiently (moderate–high complexity)
• Provide product, technical, and sales support across multiple brands
• Proactively manage stock availability, lead times, and order fulfilment issues
• Liaise with logistics to coordinate timely and cost-effective deliveries
• Keep customers informed on order status, delays, and solutions
• Investigate and resolve customer enquiries, complaints, and returns
• Maintain accurate data and reporting within SAP/CRM systems
• Collaborate with sales, operations, and dispatch teams to deliver outcomes
• Contribute to continuous improvement initiatives and process enhancements

Skills

Customer service

Building products knowledge

Communication

Team collaboration

Problem solving

Multi-system handling

Tools

SAP

CRM platforms

Order management

Job description

CSR is seeking a dynamic Trade Sales & Customer Specialist for our Penrose site in Auckland. You will be the heart of customer experience, handling orders, resolving issues, and delivering excellent service across multiple brands.

This role requires a customer-first mindset, strong communication, and the ability to work across sales, logistics, and operations. Site-based hours offer a stable routine and opportunities to grow within the CSR team.