Director Enterprise Delivery and Customer Outcomes Integration

Kāinga Ora - Homes and Communities; Wellington; Hybrid; NZD 160,000 - 230,000; Full time

Job summary

Kāinga Ora - Homes and Communities is seeking an experienced leader to drive enterprise-wide transformation and integration across strategy, delivery, operations and customer outcomes. You will partner with senior executives and work directly with the Chief Customer and Operating Officer to align priorities and deliver significant transformation at scale.

This six-month fixed-term role requires navigating ambiguity, influencing without direct authority, and delivering real customer and

Qualifications

• Demonstrated experience leading enterprise-wide transformation, change and improvement programmes from design through to implementation and embedding.
• Strong systems and enterprise thinking, capable of connecting strategy, operations, technology, people and customer outcomes.
• Exceptional stakeholder management across senior leaders and multiple business groups.

Responsibilities

• Lead and coordinate enterprise-wide transformation, change and improvement initiatives.
• Drive alignment across strategic priorities to keep programmes connected to outcomes.
• Strengthen links between customer outcomes, operational performance and organisational priorities.
• Identify dependencies, risks and interrelationships across a complex portfolio of work.

Skills

Enterprise thinking

Stakeholder mgmt

Programme leadership

Strategic advisory

Change management

Job description

Director Enterprise Delivery and Customer Outcomes Integration

• Six months Fixed Term Opportunity
• Enterprise-wide impact
• A unique opportunity to shape change at scale.

Some senior leadership roles own programmes. Others influence outcomes.

This role sits at the centre of organisational change, bringing together strategy, delivery, operations, customer outcomes and executive decision-making to help ensure critical priorities are aligned, integrated and successfully delivered.

Kāinga Ora is seeking an experienced enterprise transformation leader to partner with senior executives and provide leadership across a portfolio of strategic initiatives and organisational priorities. Working directly with the Chief Customer and Operating Officer and senior leaders, you will play a key role in connecting dots, navigating complexity, resolving competing priorities and driving organisational momentum, all while supporting change to land successfully across a complex environment.

This is an opportunity for a seasoned leader who is comfortable operating in ambiguity, influencing without direct authority and bringing an enterprise lens to large-scale transformation.

This six-month fixed-term role has been established to provide dedicated leadership and integration across significant transformation, change and improvement activity occurring across the organisation.

Success will require the ability to quickly establish credibility, understand a complex operating environment, and work across business groups to ensure organisational effort remains focused on delivering intended outcomes.

You will be required to operate at both strategic and operational levels, helping executives connect decisions, identify dependencies, manage risks and remove barriers to delivery.

Key Responsibilities

• Lead and coordinate enterprise-wide transformation, change and improvement initiatives.
• Drive alignment across strategic priorities, ensuring programmes and activities remain connected and focused on outcomes.
• Strengthen the connection between customer outcomes, operational performance and organisational priorities.
• Identify and manage cross-functional dependencies, risks and interrelationships across a complex portfolio of work.
• Support executive leaders with strategic advice, analysis and recommendations to inform decision-making.
• Facilitate collaboration across business groups to optimise delivery and organisational effectiveness.
• Support the successful implementation and embedding of change across teams and functions.
• Contribute to governance processes, providing clarity, insight and challenge where required.

You will be recognised for your ability to lead complex transformation programmes and influence outcomes across large organisations.

You will bring:

• Demonstrated experience leading enterprise-wide transformation, change and improvement programmes from design through to implementation and embedding.
• Strong systems and enterprise thinking, with the ability to connect strategy, operations, technology, people and customer outcomes.
• Exceptional stakeholder and relationship management skills, including working across multiple business groups, competing priorities and senior leaders.
• Strong programme and delivery leadership (including expertise in programme methodology in practice) with the ability to maintain momentum, navigate ambiguity and drive outcomes through influence rather than direct authority.
• Excellent written communication skills, including the ability to synthesise complex information, develop clear recommendations and communicate effectively with senior leaders and governance forums.
• A strong customer and outcomes lens, ensuring change translates into practical operational and customer benefit.

Why This Role?

This is a rare opportunity to step into a highly influential role at a critical point in Kāinga Ora's transformation journey.

You will work alongside senior leaders on some of the organisation's most important priorities, helping shape decisions, drive alignment and ensure change is successfully delivered and embedded.

For an experienced transformation leader, this role offers the opportunity to make a significant contribution in a short period of time while working at the heart of a complex and purpose-driven organisation.

As a Kāinga Ora employee, we want to make sure you have the tools, support and opportunities you need to succeed. We are committed to supporting your wellbeing, work-life balance and career growth through on-the-job learning, training, professional development and study opportunities.

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is the opportunity to make a real and positive impact on New Zealanders' lives. Through expertise, planning and purposeful action, our people are creating the homes and neighbourhoods that will help build the future of Aotearoa. We are committed to being a trusted partner for Māori and iwi and supporting the aspirations of Te Tiriti o Waitangi.

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day.

Our values are:

• Manaakitanga – People at the Heart
• Whanake – Be Bold

Applications close at 12pmFriday 23 October 2026. We reserve the right to review applications as they are received and may close the role early.

As part of our commitment to supporting employees through organisational change, affected Kāinga Ora employees will be considered for vacancies in the first instance.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

If you don't tick every box but believe you have the skills, experience and potential to succeed in this role, we encourage you to apply.