Digital Capability Enablement Specialist

The University of Waikato; Hamilton; On-site; NZD 90,000 - 120,000; Full time

Job summary

The University of Waikato in Hamilton is seeking a Digital Capability Enablement Specialist to support staff and users in confidently adopting core business applications, productivity tools, and digital services. You will develop a structured programme, work with ITS and other stakeholders, and create accessible resources such as online guides and self-guided videos.

This role emphasizes enablement and adoption over formal training.

Qualifications

• Understanding of modern digital workplace tools, including M365 and AI-enabled tools.
• Experience developing online and on-demand resources such as self-guided videos, FAQs and SharePoint-based resources.
• Strong communication skills and the ability to engage effectively with different audiences.
• The ability to collaborate with technical specialists, project teams, change practitioners, business representatives and external providers.

Responsibilities

• Shape digital capability across the University
• Enable confident adoption of digital technologies
• Create accessible, user-focused digital resources

Skills

Digital tools familiarity

Communication skills

Stakeholder collaboration

Content/resource development

Tools

Moodle

SharePoint

MS 365

Job description

Enable staff and users to confidently adopt digital tools through accessible resources, capability programmes and effective stakeholder coordination.

• Shape digital capability across the University
• Enable confident adoption of digital technologies
• Create accessible, user-focused digital resources

As our Digital Capability Enablement Specialist, you will play an important role in supporting user groups to confidently adopt and use core University business applications, productivity tools and digital services.

You will develop and coordinate a structured Digital Capability Enablement programme aligned with organisational priorities, technology change initiatives and operational handover needs. Working across Information Technology Services, subject matter experts, People and Capability and other stakeholder groups, you will help ensure digital education, guidance and user resources are accessible, audience-focused and fit for purpose.

This is not an explicitly trainer-focused role. Instead, you will establish standards, approaches and reusable resources for digital training and education, leveraging project, business, external and subject matter expert capability to support effective adoption and sustained use of digital tools.

You will also coordinate communication collateral that supports digital capability uplift, including content for Tech Hub, Tech News and targeted University communications.

Salary will be based on skills, knowledge and experience brought to the position. This is a full-time role (37.5 hours a week), based on our Hillcrest Campus.

For a confidential conversation about the role, please contact Claire Philbrick, Manager Strategy and Change, [e-mail].

Ko wai koe? - Who are you?

You will bring experience in digital training, education or capability uplift, together with a good understanding of change management, technology adoption and modern digital workplace tools.

You Will Have

• Understanding of modern digital workplace tools, including M365 and AI-enabled tools.
• Experience developing online and on-demand resources such as self-guided videos, FAQs and SharePoint-based resources.
• Strong communication skills and the ability to engage effectively with different audiences.
• The ability to collaborate with technical specialists, project teams, change practitioners, business representatives and external providers.

Experience with Moodle, higher education digital environments, cyber awareness or accessible self-service guidance would be advantageous.

You will be a clear, confident and engaging communicator who is collaborative, inclusive, innovative and adaptable. You will be user-focused, well organised and comfortable working through ambiguity while bringing stakeholders together around shared outcomes.

Don’t meet every single requirement? Research shows that some people are less likely to apply for jobs unless they meet every qualification. At The University of Waikato, we’re committed to creating a diverse, inclusive, and genuine workplace. So, if you’re excited about this role but your experience doesn’t perfectly match every listed qualification, we still encourage you to apply. You might be just the right person for this or another opportunity on our team.

Ko wai mātou? - Who are we?

Information Technology Services (ITS) leads the University's digital direction, manages and protects its digital ecosystem, supports digital initiatives and delivers digital services that enable the University to teach, research and operate successfully in a secure, resilient, connected, sustainable and future‑ready digital environment.

The University of Waikato is a research‑intensive university providing a globally connected, innovative and inclusive student experience. We are committed to diversity, respect for Indigenous knowledge and strong community engagement.

He aha ngā take me tono mai ai koe? - Why should you apply for this position?

We want you to be part of our success! Our university stands proudly on the world stage as a provider of future‑focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you’ll enjoy a satisfying work environment with many benefits.

The University of Waikato is distinctive for the diversity of its staff and students and encourages applicants with the relevant capabilities from all backgrounds to apply. Applicants must have the legal right to live and work in NZ in accordance with the NZ Immigration regulations which can be found here.

Ko Te Tangata - For the People

The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world‑class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.

Applications Close on Sunday September 13, 2026