Student Centre Advisor

University of Waikato; Hamilton; On-site; NZD 73,000 - 87,000; Full time

Job summary

The University of Waikato’s Student Centre seeks a proactive, customer-focused individual to be the first point of contact for students. You will deliver high-quality advice, support exam processes, and assist with diverse administrative tasks across the student journey.

Based at Hillcrest Campus, this full-time role offers energy, adaptability, and opportunities to improve processes while delivering excellent service to students and staff.

Qualifications

• Experience in delivering high-quality customer service within a complex organisation.
• Strong analytical, investigative, and decision-making skills.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy; manage complex information and processes.
• Calm, organized, and effective in fast-paced environments with competing priorities.
• Flexible, adaptable, and proactive with initiative.
• Commitment to cultural sensitivity, inclusivity, and Treaty of Waitangi principles.
• Experience in tertiary sector preferred.

Responsibilities

• Provide first point of contact for students at the Student Centre.
• Advise on degree options, exam processes, and fee administration.
• Support exam-related processes and general student queries.
• Collaborate with teams to improve processes and student experience.

Skills

Customer service

Communication

Multi-tasking

Analytical thinking

Job description

First point of contact in the Student Centre, delivering excellent advice, managing exam processes, and supporting students across their full academic journey.

• Looking for a rewarding role to deploy your outstanding customer service skills?
• Thrive off juggling many hats and learning about anything and everything?
• Join our team for this high energy and rewarding opportunity

Working in the bustling Student Centre, you will be the first point of contact for our students, providing high-quality, timely advice that supports and enriches their experience throughout their academic journey. In this role, you will also hold a key portfolio responsibility for examinations, contributing to the smooth delivery of exam-related processes.

No two days will be the same. One day you may be advising a prospective student on degree options, the next ensuring fees are processed correctly, responding to exam-related enquiries, or assisting a student who has completed their studies and is preparing to graduate. You will need energy, adaptability, and strong multi-tasking skills, alongside a commitment to delivering consistently excellent customer service.

You will be joining an integrated and diverse team where collaboration is valued. You will be encouraged to provide feedback on current practices and to contribute ideas for improving processes, with a strong focus on innovation and enhancing the overall student experience. For more information about the Student Centre please visit our website

Salary will be in the range of $73,235 - $87,024 per year, depending on qualifications, skills and experience. This is a full-time role (37.5 hours a week), based on our Hillcrest Campus.

Ko wai koe? – Who are you?

Ideally, you will have experience in the tertiary sector, whether by studying or working, along with the ability to investigate, analyse and make recommendations on a variety of processes and have experience working with financial processes.

To be successful in this role, you will have:

• Strong analytical, investigative, and decision-making skills.
• Experience in delivering high-quality customer service within a complex organisation.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships across the University.
• You have exceptional attention to detail and accuracy, with the ability to manage complex information and processes while maintaining high standards of quality and compliance.
• You remain calm, organised, and effective in fast-paced and time-critical environments, confidently managing competing priorities and deadlines.
• You will be flexible, adaptable, and confident in your ability to take initiative, manage multiple priorities, and contribute positively to a culture of continuous improvement.
• A commitment to cultural sensitivity, inclusivity, and the principles of the Treaty of Waitangi.

Research shows that some people are less likely to apply for jobs unless they meet every qualification. At The University of Waikato, we're committed to creating a diverse, inclusive, and genuine workplace. So, if you're excited about this role but your experience doesn't perfectly match every listed qualification, we still encourage you to apply. You might be just the right person for this or another opportunity on our team.

Ko wai mātou? – Who are we?

The Student Systems and Administration Division provides integrated, efficient, and student-focused services that support the entire student lifecycle from first enquiry through to graduation. The Division plays a key role in achieving the University’s strategic goals, particularly those related to student success, operational sustainability, and equitable outcomes.

The Student Centre is a central hub for student support, providing expert advice, information, and assistance to students across a wide range of academic and administrative matters. Our work ensures that every student receives timely, accurate, and high-quality support throughout their journey at the University of Waikato.

Te Whare Wānanga o Waikato The University of Waikato stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. These strengths are recognised in our rankings, placing us in the top five percent of the world's 26,000 universities.

He aha ngā take me tono mai ai koe? – Why should you apply for this position?

We want you to be part of our success! Our university stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you'll enjoy a satisfying work environment with many benefits.

The University of Waikato is distinctive for the diversity of its staff and students and encourages applicants with the relevant capabilities from all backgrounds to apply. Applicants must have the legal right to live and work in NZ in accordance with the NZ Immigration regulations which can be found here.

Ko Te Tangata – For the People

The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.

Applications Closeon Sunday September 13, 2026