Desktop Support Engineer (L2)

Momentum Consulting; Hamilton; On-site; NZD 55,000 - 75,000; Full time

Job summary

Jora New Zealand is seeking an experienced Desktop Support Engineer (L2) based in Waikato for an initial six-month contract. You will deliver hands-on level 1/2 support in a busy walk-up environment, troubleshooting devices and supporting Microsoft 365 apps.

The role focuses on fast restoration of services, friendly end-user interaction and effective incident handling. The ideal candidate has solid Windows/EUC experience and excellent customer service skills.

Qualifications

• Experience in desktop support for EUC/IT environments.
• Strong Windows and Microsoft 365 troubleshooting skills.
• Ability to troubleshoot and resolve user access issues.

Responsibilities

• Provide Level 1 and Level 2 desktop support in a walk-up environment.
• Troubleshoot laptops, desktops, peripherals and monitors.
• Support Microsoft 365, Outlook, and Teams; manage user accounts and access issues.
• Device setup, configuration and deployment; incident management via ServiceNow.

Skills

Windows troubleshooting

Microsoft 365 troubleshooting

Deskside support

Customer service

Face-to-face support

Tools

ServiceNow

Job description

Desktop Support Engineer (L2) | Waikato based | ASAP start 6-month contract

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We’re looking for an experienced Desktop Support Engineer / Deskside Support Analyst to join a busy technology team on an initial six-month contract.

About the role

Primarily working within a walk-up support environment, you’ll provide hands‑on Level 1 and Level 2 technical support, troubleshooting issues and helping users get back up and running quickly.

Your responsibilities will include:

• Troubleshooting laptops, desktops, monitors, docks and peripherals
• Windows desktop support and general troubleshooting
• Supporting Microsoft 365, Outlook and Teams
• Resolving user access and account issues
• Troubleshooting desktop and business applications
• Device setup, configuration and deployment
• Managing incidents and service requests through ServiceNow
• Providing friendly, professional face‑to‑face support to users

• Troubleshooting laptops, desktops, monitors, docks and peripherals
• Windows desktop support and general troubleshooting
• Supporting Microsoft 365, Outlook and Teams
• Resolving user access and account issues
• Troubleshooting desktop and business applications
• Device setup, configuration and deployment
• Managing incidents and service requests through ServiceNow
• Providing friendly, professional face‑to‑face support to users

About you

You’ll be a capable L1/L2 support professional who enjoys working directly with users and is comfortable operating in a busy environment. Ideally, you’ll bring:

• Previous Desktop, Deskside, EUC or IT Support experience
• Strong Windows and Microsoft 365 troubleshooting skills
• Experience supporting hardware and end‑user devices
• Good knowledge of user accounts, access and application support
• ServiceNow or similar ITSM/ticketing experience
• Strong communication and customer service skills
• The ability to troubleshoot independently and manage competing requests

• Previous Desktop, Deskside, EUC or IT Support experience
• Strong Windows and Microsoft 365 troubleshooting skills
• Experience supporting hardware and end‑user devices
• Good knowledge of user accounts, access and application support
• ServiceNow or similar ITSM/ticketing experience
• Strong communication and customer service skills
• The ability to troubleshoot independently and manage competing requests

Please note only applicants currently based in New Zealand with the appropriate work rights (a valid visa) will be considered