Customer Service Representative - Wānaka

JobSpace; Otago; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

4 weeks holiday + 5 wellbeing days

Purchased leave options up to 4 weeks

Banking benefits & insurance discounts

Career growth programs

Parental leave top up

School holiday subsidy

Community care programmes

Job summary

Westpac New Zealand is seeking a Customer Service Representative to be the calm voice customers rely on in moments that matter. You will help customers navigate online banking, resolve card disputes, and provide clarity around regulatory requirements, bringing curiosity, care, and a can‑do attitude to every conversation.

We value people who love helping others, adapt quickly, and are digital confident, ready to grow their careers with a supportive team in a banking environment.

Qualifications

• Background in customer service or administration.
• Comfort using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Natural talent for problem-solving and adapting quickly to changing customer needs.

Responsibilities

• Assist customers with online banking access and navigation.
• Guide customers through card disputes and regulatory requirements.
• Provide clear explanations and walking customers through digital tools.
• Deliver friendly, patient support and ensure customers feel heard and reassured.

Skills

Customer service

Administration

Digital tools

Multitasking

Compliance

Problem solving

Growth mindset

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a Customer Service Representative, you're the person our customers count on in the moments that matter - the calm voice, the problem‑solver, the guide who helps them navigate life's financial ups and downs with confidence. You'll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier - and you'll be empowered to do exactly that.

No two days look the same. One moment you're helping someone get back into their online banking, the next you're supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You'll bring curiosity, care, and a can‑do mindset to every conversation - solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.

If you love people, love problem‑solving, and want to make a real impact every day, this is where you'll thrive!

What will you bring?

We're looking for customer‑obsessed superstars - people who light up when they're helping others, who thrive in fast‑paced environments, and who bring energy, empathy, and curiosity to every conversation. Maybe you're a recent graduate, or maybe you've built your customer skills in another industry and you're ready for a new challenge. What matters most is your passion for people, your digital confidence, and your drive to grow your career with a team that backs you to succeed. You'll bring:

• A strong background in customer service or administration, with a genuine love for helping people


• Confidence using digital tools and the ability to guide customers through them with ease


• The ability to juggle multiple priorities while staying calm, composed, and solutions‑focused


• An understanding of financial services, compliance, or regulated environments (or the willingness to learn)


• A natural talent for problem‑solving and adapting quickly to changing customer needs


• A growth mindset, a desire to build a long‑term career, and the drive to deliver great outcomes every day

Working at Westpac

As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best


• Additional purchased leave options up to 4 weeks per year


• Banking benefits, insurance discounts and superannuation scheme


• Career growth - we promote internal capability; we have programmes that recognise star performers


• Generous parental leave - and top up government paid parental leave


• School holiday subsidy - help you balance work and family during school holiday


• Environmental and community care programmes

Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac - it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.