Delivery Partner - Telco Transformation & Service Delivery

Infosys Consulting; Auckland; On-site; NZD 250,000 - 350,000; Full time

Job summary

Infosys Consulting is seeking an experienced Delivery Partner to lead a major Telco Transformation & Service Delivery program in New Zealand. This senior leadership role drives large-scale transformation, oversees multi-million-dollar programs, and partners with C-level stakeholders to ensure delivery excellence.

You will manage distributed teams across onsite, offshore, and nearshore locations, own account budgeting and contracts, and guide strategic initiatives in OSS/BSS transformation,

Qualifications

• 15+ years of senior leadership in IT services, consulting, or managed services.
• Proven track record delivering multi-million-dollar transformation programs.
• Experience leading large distributed teams across multiple geographies.
• Strong communication with C-level stakeholders and governance.

Responsibilities

• Act as the primary delivery executive for the client, aligning objectives and outcomes.
• Lead end-to-end transformation programs across technology and operations.
• Oversee BAU and managed services delivery with SLAs and KPIs.
• Drive account growth and ensure financial performance.

Skills

Delivery leadership

Executive stakeholder engagement

Transformation program management

Commercial acumen & contracts

Telecommunications domain expertise

People leadership

Job description

Infosys Consulting is the global management and technology consulting practice of Infosys, partnering with leading organizations to navigate complex business and technology transformations. We combine industry expertise, strategic thinking, and deep technology capabilities to help clients accelerate innovation, improve operational excellence, and achieve sustainable business outcomes.

We are seeking an experienced Delivery Partner – Telco Transformation & Service Delivery to lead one of our strategic telecommunications accounts in New Zealand. This is a senior leadership role responsible for driving large-scale transformation programs, managing complex service delivery operations, and acting as a trusted advisor to executive stakeholders.

The successful candidate will bring a strong combination of delivery excellence, commercial acumen, telecommunications domain expertise, and people leadership, with the ability to operate at both strategic and operational levels.

Role Overview

As the Delivery Partner, you will be accountable for the successful delivery of a large and complex telecommunications portfolio encompassing transformation initiatives, managed services, business-as-usual (BAU) delivery, and service operations.

You will serve as the senior-most delivery leader for the account, ensuring alignment between client objectives and delivery outcomes while driving operational excellence, financial performance, customer satisfaction, and long-term growth.

This role requires extensive experience managing large-scale distributed teams, engaging with C-level stakeholders, overseeing multi-million-dollar programs, and leading end-to-end transformations across telecommunications technology landscapes.

Key Responsibilities

Client Leadership & Stakeholder Management

• Act as the primary delivery executive and trusted advisor for senior client stakeholders.
• Build and maintain strong relationships with C-suite executives, technology leaders, program sponsors, and business stakeholders.
• Participate in executive steering committees, governance forums, and strategic planning discussions.
• Provide thought leadership on transformation strategy, service optimisation, digital innovation, and operational excellence.
• Drive customer satisfaction, stakeholder confidence, and long-term account growth.

Transformation Program Delivery

• Lead end-to-end delivery of large-scale transformation programs across technology, operations, digital platforms, customer experience, and enterprise systems.
• Drive strategic initiatives spanning OSS/BSS modernization, cloud transformation, network transformation, AI-driven operations, automation, and customer platform evolution.
• Ensure programs are delivered on time, within budget, and aligned with agreed business outcomes.
• Establish robust governance frameworks, delivery controls, risk mitigation strategies, and reporting mechanisms.
• Manage dependencies across multiple workstreams and vendor ecosystems.

Service Delivery & Managed Services Leadership

• Oversee ongoing BAU delivery and managed service operations across multiple technology and business domains.
• Ensure adherence to contractual commitments and achievement of service level agreements (SLAs), operational level agreements (OLAs), and performance KPIs.
• Drive continuous service improvement initiatives, automation opportunities, and operational efficiencies.
• Monitor incident management, problem management, release management, change management, and service transition activities.
• Ensure high availability, stability, resilience, and service excellence across critical client environments.
• Own overall account delivery financials including revenue, profitability, utilisation, forecasting, and margin performance.
• Manage delivery budgets, cost optimisation initiatives, resource investments, and commercial commitments.
• Drive productivity improvements while maintaining quality and customer outcomes.
• Support account growth through identification of transformation opportunities, consulting-led engagements, and expansion initiatives.
• Collaborate with sales, consulting, and client partners to contribute to business development activities.

Leadership & Talent Development

• Lead and inspire a distributed workforce of 200+ professionals across onsite, offshore, and nearshore delivery locations.
• Develop a high-performance culture focused on accountability, innovation, collaboration, and continuous improvement.
• Mentor delivery managers, program directors, service managers, architects, and consulting leaders.
• Build succession plans and leadership capability across the delivery organization.
• Foster employee engagement and retention while promoting Infosys values and culture.

Governance, Quality & Risk Management

• Establish and maintain robust program governance structures.
• Drive quality assurance practices across all delivery streams.
• Proactively identify, assess, and mitigate delivery, operational, commercial, and compliance risks.
• Ensure adherence to contractual obligations, regulatory requirements, and client standards.
• Provide executive-level reporting on delivery health, risks, financial performance, and strategic initiatives.

Telecommunications Domain Expertise

The ideal candidate will possess deep experience within telecommunications environments, including one or more of the following areas:

• OSS/BSS Transformation
• Telecommunications Networks and Infrastructure
• Customer Experience and Customer Care Platforms
• Billing and Revenue Management Systems
• Digital Channels and Self-Service Platforms
• Enterprise IT and Technology Modernisation
• Service Assurance and Service Fulfillment
• Cloud and Platform Transformation
• Enterprise Applications and Integration
• Automation, AI, and Intelligent Operations

Required Experience

• 15+ years of progressive leadership experience in large-scale IT services, consulting, system integration, or managed services environments.
• Proven track record of successfully leading complex transformation programs valued at multi-million-dollar budgets.
• Demonstrated experience managing portfolios consisting of transformation, project delivery, and managed services engagements.
• Strong experience leading large distributed teams of 200+ resources across multiple geographies and delivery centres.
• Extensive executive stakeholder engagement experience, including C-level client interactions.
• Strong understanding of delivery governance, risk management, program controls, and operational excellence frameworks.
• Experience managing commercial contracts, resource planning, service delivery metrics, and financial performance.
• Ability to operate effectively in highly complex and fast-paced client environments.

Preferred Experience

• Telecommunications industry experience is strongly preferred.
• Experience working with major Telco operators in Australia, New Zealand, Asia Pacific, Europe, or North America.
• Exposure to large-scale digital transformation, cloud transformation, network modernization, and managed services programs.
• Consulting experience within a leading global consulting or technology services organization.
• Experience supporting account growth, business development, and strategic client engagements.

Why Join Infosys Consulting?

This role offers the opportunity to lead one of Infosys Consulting's most strategic telecommunications engagements, working directly with senior client executives and steering transformational initiatives that shape the future of the telecommunications industry. You will play a key leadership role in delivering business-critical programs, driving innovation, and building high-performing global teams while contributing to the continued growth of Infosys Consulting across the ANZ region.