Delivery Lead

GravityLab NZ; New Zealand; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

GravityLab is seeking an experienced Delivery Lead to guide Salesforce and software delivery projects in a not-for-profit and SME client mix. You will bridge business goals with technical delivery, lead agile practices, and coach teams to improve collaboration for high-impact outcomes.

Role requires strong stakeholder engagement, commercial acumen, and an ability to work across Auckland, Sydney, with remote options for the right candidate. Flexible work arrangements are available.

Qualifications

• Proven Delivery Leadership in Salesforce or software delivery projects.
• Experience leading delivery in a consulting or client-facing environment.
• Strong Agile delivery and project management expertise.
• Ability to manage budgets, contracts, and commercial discussions.
• Familiarity with Salesforce products and managed services.

Responsibilities

• Lead Agile delivery of Salesforce projects, ensuring on-time, in-scope outcomes.
• Bridge technical and business needs with consultants, developers, and stakeholders.
• Foster a high-performing, collaborative team environment and guide continuous improvement.
• Support clients by building strong relationships and ensuring maximum value from solutions.
• Coach and mentor team members to grow capabilities and collaboration.
• Translate business goals into delivery plans and ensure alignment across teams.
• Communicate clearly with both technical and non-technical audiences.
• Drive change management practices to support client transitions and outcomes.
• Experience delivering projects across small to large initiatives for not-for-profit and SME clients.

Skills

Delivery Leadership

Agile Methods

Stakeholder Management

Technical Fluency

Problem Solving

Coaching & Mentorship

Communication

Commercial Awareness

Agile Tools

Change Management

SME Experience

Salesforce Knowledge

Tools

JIRA

Notion

Asana

Job description

We take attitude and aptitude over experience If you think you might havewhat it takes then fill out the short application form and we can grab a coffee and figureout where your sweet spot is and how it could align with us.

Location Auckland, Sydney, Remote Considered for the right candidate

Type Permanent, Full-time

We're looking for an experienced Delivery Lead to join our team atGravityLab. In this role, you'll guide client projects and teams through successful agiledelivery, ensuring outcomes that drive real value for our clients. You'll foster acollaborative, high-performing environment that supports both the development of ourpeople and their well-being.

Working alongside talented Salesforce professionals, you'll play a pivotal role inbridging the gap between technical delivery and client success, helping teams deliverhigh-quality solutions while strengthening client relationships.

GravityLab is one of ANZ's leading Salesforce consultancies. We specialise inboth implementing new Salesforce solutions and enhancing existing orgs, supportingclients through tailored projects and managed services. Our client base is evenly splitbetween the not-for-profit sector and small-to-medium enterprises across a range ofindustries.

What truly sets us apart is our deep commitment to making a difference. GravityLaboperates as a profit-for-purpose organisation: our profits are invested into a charitabletrust dedicated to combating human trafficking. Through this, we help fund frontlineorganisations in Thailand that conduct investigations, rescues, and prosecutions todismantle trafficking networks. Our passion for delivering exceptional Salesforcesolutions is matched by our drive to create real-world impact.

As a Delivery Lead at GravityLab, you'll play a key role in drivingsuccessful outcomes for our clients and teams. You'll lead the delivery of Salesforceprojects, ensuring alignment between business objectives, technical execution, and agilebest practices.

More than just managing delivery, you'll foster an environment where collaborationthrives, guiding teams to work effectively, helping clients navigate complexity, andensuring that solutions deliver real impact. You'll also play a critical role instrengthening our capability by coaching teams, refining processes, and continuouslyimproving how we deliver value.

At GravityLab, we do things differently. We care deeply about both our clients and oursocial impact. As part of a profit-for-purpose consultancy, your workwill directly contribute to funding initiatives that combat human trafficking. This is anopportunity to not only lead great projects but to make a meaningful difference.

Lead Agile Delivery

Guide Salesforce implementation and enhancement projects, ensuring they are deliveredon time, within scope, and aligned with client needs.

Bridge Technical & Business Needs

Translate client goals into actionable plans, working closely with consultants,developers, and stakeholders to drive success.

Cultivate a high-performing, supportive team environment where individuals thrive,grow, and deliver exceptional results.

Champion Best Practices

Improve delivery processes, refine ways of working, and help shape the evolution ofour agile methodologies.

Support Clients Proactively

Help our teams to build strong relationships with clients, helping them navigatechallenges and ensuring they gain maximum value from our solutions.

Coach and support team members, fostering a culture of continuous learning andprofessional growth.

Proven Delivery Leadership Experience leading Salesforce or software deliveryprojects in a consulting or client-facing environment.

Are you a citizen or permanent resident in NZ or AU? This role requires you to already have visas. We can look tosponsor only if you are already in country.

Agile & Project Management Expertise Strong understanding of Agile delivery methodologies (Scrum,Kanban, XP) and Agile product backlogs and the ability to adapt approaches to suitdifferent client needs.

Stakeholder Engagement Ability to navigate complex stakeholder environments, buildstrong client relationships, and translate business goals into clear deliveryplans.

Technical Fluency Comfortable working with Salesforce consultants, architects, anddevelopers, with the ability to bridge the gap between business and technicalteams.

Problem-Solving & Adaptability Proactive in identifying and addressing risks, balancingcompeting priorities, and guiding teams through challenges.

Coaching & Mentorship Passion for developing people, fostering team growth, and enhancing collaborative ways of working.

Strong Communication & Facilitation Ability to translate complex concepts into simple, actionableinsights for both technical and non-technical audiences.

Commercial Acumen Experience managing budgets, contracts, and commercialdiscussions, ensuring successful delivery outcomes within constraints.

Agile Tooling Expertise Experience configuring and optimising agile delivery tools such as: JIRA for workflow and backlog management, Notion for team documentation and knowledge sharing, Asana for project planning and tracking.

Change Management Knowledge Understanding of organisational change management principles to help clients and teams navigate transitions effectively.

Experience from small to large projects Familiarity with the challenges and opportunities of working with small-to-medium enterprises.

Salesforce Experience Familiarity with Salesforce products, implementations, or managed services. Certifications are a plus but not essential.

At GravityLab, we believe that great work happens when people feelvalued, supported, and empowered. Our culture is built on collaboration,authenticity, and continuous improvement, creating an environment where both ourpeople and our clients thrive.

Work with Purpose

Be part of a profit-for-purpose consultancy where your work directly funds initiativescombating human trafficking.

Supportive & Inclusive Team

Join a team of highly skilled Salesforce professionals who value knowledge sharing, opencommunication, and mutual respect.

Flexible Work Arrangements

We support remote, hybrid, and flexible working to ensure balance between professionaland personal commitments.

We invest in professional development, certifications, and mentorship programs to helpyou expand your expertise.

Diverse & Meaningful Projects

Work with both not-for-profits and commercial clients, delivering Salesforce solutionsthat create real impact.

We prioritise sustainable work practices, ensuring a healthy pace ofdelivery and a culture that respects personal time.

At GravityLab, you'll be more than just a Delivery Lead, you'll be part of a mission-driven team that's redefining what it means to build great technology withpurpose.

Hiring Process .

We want to make sure our hiring process is a two-way conversation, helping us get to know you while giving you the chance to see if GravityLab is the right fit for you. This may include:

01 Initial Chat

You’ll likely start with a quick call from our CEO, Dan , to discuss the role, your experience, and what you’re looking for. This is an informal chat to get a sense of fit and answer any initial questions.

02 Formal Interview(s)

We typically run two to three interviews, covering both technical and leadership aspects of the role.

03 Practical Exercise

You may be given a take-home exercise or scenario to work through and present back in one of the above mentioned interviews. This is designed to reflect real-world challenges rather than test for rigid answers.

04 Meet the Team

Throughout the process, we aim to introduce you to the leadership team and future colleagues, so you can get a feel for the culture and working environment.

We know that interviews can be exhausting, so we keep the process as streamlined as possible, structured enough to make a strong decision, but flexible and conversational so you feel comfortable. Expect a down-to-earth and easy-going approach, with plenty of opportunity to ask questions along the way.