Defleet Assistant/Ready Return Officer

BVJV Limited; Christchurch; Vor Ort; NZD 30.000 - 39.000; Vollzeit

Benefits dieser Stelle

Competitive hourly rate

Incentives program

Parental leave

Training and career development

Brand opportunities

Referral bonuses

Wellbeing support

Zusammenfassung

Europcar New Zealand is seeking a motivated Defleet Assistant / Ready Return Officer to join the Christchurch team at Christchurch Airport, NZ on a permanent full-time basis. You will help defleet sale vehicles and ensure an exceptional customer experience throughout the final stage of the journey.

Key responsibilities include coordinating freights, assisting with fleet allocation, and maintaining winter equipment stock while providing friendly, professional service to customers.

Qualifikationen

• Experience in a sales/retail environment is required.
• Administration experience is highly advantageous.
• Excellent attention to detail and a strong customer service mindset.
• Clear, confident communication skills, both verbal and written.
• Ability to work around a 7-day rotating shift roster.
• Valid New Zealand driver's license and NZ work rights.

Aufgaben

• Assist Fleet Controller to defleet sale vehicles.
• Coordinate and control sale vehicle freights between stations for cost and time efficiency.
• Ensure maximum return of sale vehicles to point of defleet.
• Assist with fleet assignment to owning or defleet region via rentals.
• Maintain stock levels for winter equipment and support installation/removal.
• Greet customers professionally and ensure a positive customer journey; provide solutions to issues.

Kenntnisse

Sales experience

Admin experience

Attention to detail

Customer service

Communication skills

Shift work

Verbal/written communication

Driver's license

Work rights NZ

Jobbeschreibung

Job Description Europcar New Zealand are seeking a motivated and detail-orientated Defleet Assistant / Ready Return Officer to join our New Zealand team based in Christchurch Airport, NZ on a permanent full time basis. The successful candidate will be responsible for assisting with the defleet of sale vehicles and ensuring an exceptional customer experience.

Some of the key responsibilities

• Assist the Fleet Controller to defleet sale vehicles
• Assist with the coordination and control of sale vehicle freights between stations ensuring minimal costs and time efficiency
• Ensure the maximum return of sale vehicles to point of defleet
• Assist with the assignment of fleet to owning or defleet Region via applicable rentals
• Maintain stock levels for relevant winter equipment and support the installation/removal where required
• To greet each customer in a friendly and professional manner in the final stage of their journey
• Ensure that the customers experience has been positive and provide a solution for any issues that have occurred

To be considered for this position you should possess

• Experience working in a sales/ retail environment
• Administration experience is highly advantageous
• Excellent attention to detail
• Strong customer service mindset
• Clear, confident communication skills
• Ability to work around a 7-day rotating shift roster
• Exceptional level of communication skills, both verbal and written
• Valid New Zealand driver's license
• Current and ongoing New Zealand work rights

Why join Europcar?

• Competitive hourly rate + uncapped incentives
• Boost your income with our performance-based incentive program
• Six weeks’ employer-paid parental leave (in addition to government entitlements)
• Ongoing training and career development opportunities
• Global brand opportunities across AU/NZ and beyond
• Referral bonuses and exclusive employee discounts (Calm, Accor All Heartists program, flu vaccinations & more!)
• 24/7 wellbeing support via EAP and the Calm App

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning, and Euromobil®, a German car rental player. The Group also operates the “myEuropcar” platform for vehicle subscription. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). More info: www.europcar-mobility-group.com

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com

At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 2009, he created “L'Abonnement Automobile”: a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included an rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !