Cybersecurity Operations Analyst

CGR Services; Auckland; Hybrid; NZD 85,000 - 120,000; Full time

Benefits offered by this job

Kiwisaver contribution

Health insurance

Home office allowance

Hybrid work environment

Mobile and broadband discounts

Employee assistance program (EAP)

Job summary

DEFEND, a NZ-based cybersecurity company, is seeking a Cybersecurity Operations Analyst to guard our clients’ digital environments. You will monitor threats, deliver actionable insights, educate users, and respond to incidents with precision and confidence.

In this role you’ll engage with internal teams, perform threat detection and incident response, and participate in a 24/7 on-call rotation to ensure rapid service delivery and accurate reporting across customer environments.

Qualifications

• Experience in Threat Detection.
• Experience in Incident Response.
• Experience in Threat Intelligence.
• Strong reporting skills.
• Excellent communication skills.
• Knowledge of remediation techniques.
• Proven operational readiness.
• Excellent documentation skills.

Responsibilities

• Deliver security services by engaging with internal teams and stakeholders.
• Monitor security events and alerts to identify threats.
• Perform triage, investigation, and analysis to assess severity and impact.
• Escalate incidents and conduct threat scope analysis.
• Document findings and correlate threat intelligence for insights.
• Prepare customer reports for accuracy and clarity.
• Respond to threats with proper remediation processes.
• Participate in a 24/7 on-call rotation.
• Maintain documentation of security monitoring and incident response activities.

Skills

Threat Detection

Incident Response

Threat Intelligence

Reporting Skills

Excellent Communication Skills

Remediation Techniques

Operational Readiness

Excellent Documentation Skills

Job description

Job description

At DEFEND, we build world‑class cyber resilience through engineered solutions and expert frontline defense. Our Cybersecurity Operations Analysts are the guardians of our customers’ digital environments. Monitoring threats, delivering actionable insights, educating users and responding to incidents with precision and confidence.

In this role you’ll...

• Deliver security services by engaging, collaborating, and communicating with internal teams and stakeholders.
• Monitor security events and alerts to identify potential threats.
• Perform security alert triage, investigation, and analysis to assess severity and impact.
• Escalate incidents as necessary and conduct threat scope analysis to determine exposure.
• Perform impact analysis, document findings, and correlate threat intelligence for actionable insights.
• Prepare, review, and summarise customer reports to ensure accuracy and clarity.
• Respond to threats promptly, ensuring proper remediation processes are followed and recorded.
• Participate in a 24/7 on-call rotation, ensuring rapid response and service delivery during critical incidents.
• Maintain accurate documentation of all security monitoring and incident response activities.

Requirements

You’ll bring…

• Experience in Threat Detection
• Experience in Incident Response
• Experience in Threat Intelligence
• Reporting Skills
• Excellent Communication Skills
• Remediation Techniques
• Operational Readiness
• Excellent Documentation Skills

Benefits

About DEFEND:

Our dream at DEFEND is to improve everyday life by creating a cyber resilient world. Over the last few years, we've experienced phenomenal growth, working with a wide variety of customers and winning several industry awards, including Microsoft's Global Partner of the Year for 2025!

Why DEFEND?

We believe in investing in our employees’ growth and providing them with opportunities to advance their skills and careers. We offer a collaborative workplace culture, and we are committed to fostering an inclusive environment where innovative thinking is encouraged.

By joining our innovative and creative team you will have the opportunity to contribute a variety of cybersecurity outcomes, from culture & awareness of cyber resilience, through to offensive & defensive security. No matter what your role, everyone at DEFEND contributes towards our dream of creating a cyber resilient world.

The benefits of working at DEFEND

In addition to working for a growing, dynamic NZ company, DEFEND offers the following benefits to all our DEFENDers

• 3.5% Kiwisaver on top of your base salary
• Southern Cross Health Insurance coverage
• Mobile and Broadband discounts for yourself and family
• Flexible, hybrid work environment
• An allowance to contribute to your home office setup
• Access to EAP services to support you across a range of wellbeing needs

Diversity & Inclusion:

At DEFEND, we celebrate a variety of perspectives and experiences. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to creating an environment that enables all our team to thrive. If you think you have what it takes, but don’t check every single box, please consider applying. We’d love to hear how you might contribute to the team and being our next DEFENDer.