CX Insight & Journey Analyst

AIA Digital+; Auckland; Híbrido; NZD 65 000 - 90 000; Tempo integral

Resumo da oferta

AIA is seeking a Customer Experience Analyst in Auckland to champion the voice of customers and intermediaries, turning feedback into meaningful action across journeys that matter. You will map customer journeys, analyse insights, and partner with stakeholders to embed recommendations, shaping decisions that improve outcomes and support strategic priorities for Healthier, Longer, Better Lives by 2030.

Flexibility in where you work and a focus on continuous learning are part of our approach as we

Qualificações

• 2+ years in customer insights or related field.
• Ability to translate data into actionable recommendations.
• Experience mapping customer journeys and designing experiences.

Responsabilidades

• Analyse feedback to uncover trends and generate insights.
• Map journeys and blueprints to highlight pain points.
• Collaborate with stakeholders to embed insights into decisions.
• Deliver reports and recommendations to drive action.
• Support customer experience frameworks and initiatives.
• Contribute to research programmes and surveys.

Ferramentas

Power BI

Excel

Descrição da oferta de emprego

AIA is seeking a Customer Experience Analyst in Auckland to champion the voice of customers and intermediaries, turning feedback into meaningful action across journeys that matter. You will map customer journeys, analyse insights, and partner with stakeholders to embed recommendations, shaping decisions that improve outcomes and support strategic priorities for Healthier, Longer, Better Lives by 2030.

Flexibility in where you work and a focus on continuous learning are part of our approach as we