Customs Support

Fliway Group; Auckland; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Exclusive holiday homes

Discounted healthcare benefits

NZ-owned business

Job summary

Fliway Group in Auckland is seeking a Customs Support Officer on a fixed-term basis to support a busy Customs team. The role focuses on accuracy, customer service and compliance in a fast-paced logistics environment.

Key tasks include preparing and processing customs documents, liaising with customers and internal teams, and maintaining records. The ideal candidate pays strong attention to detail and has experience in freight, logistics, or administration; NZ eligibility required.

Qualifications

• Experience in freight, logistics, or administration is advantageous but not essential.
• Strong attention to detail and accuracy in documentation and data entry.
• Good communication skills and customer service orientation.

Responsibilities

• Provide administrative support to the Customs team.
• Assist with the preparation and processing of customs documentation.
• Liaise with customers, internal teams, and external stakeholders.
• Ensure all information is entered accurately and in a timely manner.
• Support the clearance and movement of freight in accordance with Customs requirements.
• Maintain accurate records and filing systems.
• Assist with general operational and customer service tasks as required.

Skills

Attention to detail

Customer service

MS Office

Freight forwarding

Tools

MS Office

Job description

We are looking for a Customs support to join our team on Fixed Term Basis

09th October, 2026

Our Story: The joining of Fliway and Supply Chain Solutions brings together two industry leaders to create a powerhouse in logistics and supply chain innovation. Combining Fliway’s strong national network, advanced technology, and proven freight and delivery capabilities with SCS’s deep expertise in contract warehousing, IT integration, and customised solutions, we now offer truly end‑to‑end supply chain services. With smart digital systems, real‑time visibility, and tailored strategies, our united team is redefining what efficient, agile, and customer‑focused logistics look like in New Zealand. Join us as we shape the future of supply chain excellence

About the role: We are seeking a motivated and detail‑oriented Customs Support Officer to join our team on a fixed‑term basis. This role is ideal for someone who enjoys working in a fast‑paced environment and has a strong focus on accuracy, customer service, and compliance.

Responsibilities:

• Provide administrative support to the Customs team.
• Assist with the preparation and processing of customs documentation.
• Liaise with customers, internal teams, and external stakeholders.
• Ensure all information is entered accurately and in a timely manner.
• Support the clearance and movement of freight in accordance with Customs requirements.
• Maintain accurate records and filing systems.
• Assist with general operational and customer service tasks as required

09th October, 2026

Our Story: The joining of Fliway and Supply Chain Solutions brings together two industry leaders to create a powerhouse in logistics and supply chain innovation. Combining Fliway’s strong national network, advanced technology, and proven freight and delivery capabilities with SCS’s deep expertise in contract warehousing, IT integration, and customised solutions, we now offer truly end‑to‑end supply chain services. With smart digital systems, real‑time visibility, and tailored strategies, our united team is redefining what efficient, agile, and customer‑focused logistics look like in New Zealand. Join us as we shape the future of supply chain excellence

About the role: We are seeking a motivated and detail‑oriented Customs Support Officer to join our team on a fixed‑term basis. This role is ideal for someone who enjoys working in a fast‑paced environment and has a strong focus on accuracy, customer service, and compliance.

Responsibilities:

• Provide administrative support to the Customs team.
• Assist with the preparation and processing of customs documentation.
• Liaise with customers, internal teams, and external stakeholders.
• Ensure all information is entered accurately and in a timely manner.
• Support the clearance and movement of freight in accordance with Customs requirements.
• Maintain accurate records and filing systems.
• Assist with general operational and customer service tasks as required

What We Offer:

• Fixed Term Full Time Position, starting 1 November 2026 to 30 April 2027, 40 hours per week based in Auckland.
• Opportunities for growth and advancement within a dynamic Transport and logistics environment.
• A supportive team culture focused on safety, reliability, and effective communication.
• Competitive remuneration and employee benefits.

What You Bring:

• Excellent attention to detail and organizational skills.
• Strong communication and customer service skills.
• Ability to work effectively in a fast‑paced environment.
• Good computer skills and confidence using Microsoft Office applications.
• Previous experience in freight forwarding, logistics, customs, or administration is advantageous but not essential.
• Ability to work both independently and as part of a team.

Are you ready to step into a world of opportunities and excitement in the logistics industry? At Fliway, not only will you work alongside a fantastic team, but you'll also enjoy competitive pay, exclusive access to holiday homes, discounted healthcare benefits, and the pride of being part of a 100% New Zealand owned transport and logistics company.

At Fliway, we're not just a company; we're a values-driven organization built on pillars that guide our every action: Safety, Service, Pride & Profit.

MUST be eligible to work in NZ.