Customer Success Lead

Halter; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Personal growth fund of $1,000

Autonomy and mastery in work

Supportive team culture

Job summary

A leading technology company based in Auckland, New Zealand is seeking a Customer Onboarding Specialist to facilitate onboarding processes and enhance customer experiences. The ideal candidate will have a proven track record in customer centricity and critical thinking. Responsibilities include guiding farmers through the onboarding journey and collaborating with internal teams to ensure customer satisfaction. This role offers the chance to work in a diverse environment committed to meaningful change.

Qualifications

• Proven track record of enhancing customer experiences across various industries.
• Ability to think critically and deeply to understand and resolve complex customer challenges.
• Strong capability to coordinate between internal and external stakeholders.

Responsibilities

• Facilitate the customer onboarding process from sales handover to the successful transition to the Customer Success team.
• Support the adoption of Halter's products by implementing onboarding activities that meet customer needs.
• Provide continuous support and guidance to customers throughout their onboarding journey.

Skills

Customer Centricity

Critical Thinking

Organisational Skills

Project Management

Job description

About Halter

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out‑think, out‑work and out‑care. We’re committed to delivering real change in the world – this isn’t easy, and in truth, we love that it’s hard.

We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures. To find out more, visit our LinkedIn & Instagram.

About The Role

Our Customer Onboarding team is growing! We're looking for a Customer Onboarding Specialist to join our team as we scale globally.

As a Customer Onboarding Specialist, you’ll be the guide that takes our farmers from “brand new to Halter” to “fully up and running.” You’ll own the launch journey end to end, making sure farmers get set up, confident, and seeing real value from day one.

This isn’t just about ticking off onboarding steps. It’s about delivering a world‑class experience that makes farmers’ lives easier, helps them succeed, and shows them what’s possible with Halter.

We're looking for customer‑obsessed, proactive people who thrive in fast‑moving environments. You listen deeply, problem‑solve on the go, and know how to balance detail with momentum. Above all, you care about creating experiences that people rave about.

What Your Day Could Look Like

• Facilitate the customer onboarding process from sales handover to the successful transition to the Customer Success team.
• Support the adoption of Halter's products by implementing onboarding activities that meet customer needs.
• Provide continuous support and guidance to customers throughout their onboarding journey, serving as their primary contact.
• Engage in collaborative efforts with Sales, Customer Success, Marketing, and Product teams to deliver a cohesive customer experience.
• Identify and address opportunities to improve the onboarding process and enhance customer satisfaction and efficiency.
• Ensure a thorough and seamless handover of customers to the Customer Success team, including the transfer of essential customer information and insights.
• Monitor, report, and respond to key onboarding metrics to improve the onboarding experience.
• Maintain effective communication with all stakeholders, providing updates on onboarding activities, outcomes, and areas for enhancement.
• Promote a positive onboarding experience, encouraging customers to advocate for Halter.

Who We’re Looking For

• Customer Centricity: A proven track record of enhancing customer experiences across various industries, complemented by exceptional communication skills that foster strong customer advocacy. You'll be obsessed about all things customer!
• Critical Thinking: The ability to think critically and deeply to understand and resolve complex and unfamiliar customer challenges throughout the onboarding process. Proficiency in utilising data and analytical skills to continuously improve onboarding strategies is essential.
• Organisational, Time, and Project Management Skills: A strong capability to maintain clear and concise feedback loops while effectively coordinating between internal and external stakeholders. The ideal candidate will also be able to manage projects from start to finish.

Join our team

Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under‑represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!

If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.

Why our team loves working at Halter

• Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
• Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
• You’ll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund.
• This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: “Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!”