Customer Service Tools/Hardware - Mitre10 Mega Wānaka

Mitre 10 (New Zealand) Limited; Wānaka; On-site; NZD 48,000 - 72,000; Full time

Benefits offered by this job

Great product discounts

Health insurance discounts

Gym membership discounts

EBike discounts

Accommodation support

Job summary

Mitre 10 MEGA Wānaka is seeking a proactive Customer Service team member for a full-time role, Tuesday to Saturday. You will help customers select the right hardware and tools, share product knowledge, and maintain high service standards in a fast-growing store.

You will join a supportive team with a positive culture, training opportunities, and a strong emphasis on accuracy and teamwork. The role emphasizes customer satisfaction and a hands-on approach to daily tasks.

Qualifications

• Customer service focus with an ability to provide product expertise.
• Excellent communication and relationship-building skills.
• Good numeracy and high attention to detail; physically fit.

Skills

Customer service

Communication

Relationship-building

Multitasking

Problem solving

Numeracy

Attention to detail

Teamwork

Physical fitness

Lifts and manual handling

Job description

Mitre 10 MEGA Wānaka

Customer Service - Hardware/Tools - Full Time - Tuesday-Saturday

Mitre 10 MEGA Wānaka is a dynamic and fast-growing company with a vision to provide a high level of customer service and expertise to our customers in Wānaka and the surrounding areas.

You’ll be joining a fun, supportive team with a great culture and solid staff perks.

We would be really keen to hear from you if you have our passion for ensuring our customers get the right product and an exceptional level of service every time they walk through our doors - going the extra mile will be the norm for you.

This is a Full Time role working 5 days a week, Tuesday-Saturday, on a fixed roster.

You will bring;

• A focus on customer service
• Excellent communication and relationship-building skills
• Good multi-tasking skills and ability to learn and understand new products
• Ability to problem-solve and maintain high customer standards under pressure
• Good numeracy skills
• A very strong attention to detail and accuracy
• No restrictions on lifting products and be physically fit and capable
• Ability to work collaboratively with a team

What we provide;

• A positive, supportive, professional work environment
• A friendly team culture that makes it feel like a second family
• Development Opportunities. In house and external training and development, to progress your career
• A wide range of roles to allow for future promotion or new opportunities. The majority of our managers and leaders have been promoted from within the company
• Great discount on all Mitre 10 products
• A suite of perks that includes discounts on health insurance, gym memberships, ebikes, other retailer’s electronic goods, accommodation, dental care etc

Applicants must be a New Zealand citizen, resident or hold a current open work visa for New Zealand.