Customer Service Team Member

Bunnings; Whau; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Team discount

Exclusive benefits across health, shop

Parental leave (12 weeks)

Festive gifts and cafe discounts

Travelling store opportunities

Job summary

Bunnings Trade Centre in Auckland is hiring for a customer-focused team member. You will assist builders and trades, merchandise and replenish stock, pick and pack orders, and organise timely deliveries.

We value teamwork, accuracy, and open communication, with a welcoming environment and opportunities to grow within the business.

Qualifications

• Provide friendly and helpful service to customers including builders and trade specialists.
• Merchandise and replenish products.
• Pick and pack customer orders.
• Organise deliveries and ensure orders are dispatched on time.
• Forklift licence is preferable but not essential.

Responsibilities

• Provide friendly and helpful service to our customers, which include builders and trade specialists.
• Merchandise and replenish products.
• Pick and pack customer orders.
• Organise deliveries and ensure customer orders are dispatched in full and on time.
• Load and unload products on delivery trucks.

Skills

Customer service

Team player

Attention to detail

Effective communication

Job description

Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build.

About the role:

Our Trade Centres provide a delivery and pick up solution for key building lines, offering our commercial customers a service, delivering bulk quantities of stock to work sites. We partner with our commercial customers, helping them manage their project with a ‘whole of build’ solution. We stock a select number of core builders’ lines, that allows our customers to build from the slab up. Everything from timber, insulation, cladding, windows, doors and appliances. Our Trade Centres take the pick/pack and delivery of these bulk products out of our store environment which allows our stores to focus on giving the best customer experience and supporting other trades.

What’s involved:

• Provide friendly and helpful service to our customers, which include builders and trade specialists
• Merchandise and replenish products
• Pick and pack customer orders
• Organise deliveries and ensure customer orders are dispatched in full and on time
• Load and unload products on delivery trucks

You’ll need:

• A genuine passion for customer service
• An ability to work in and contribute to a team
• Accuracy and attention to detail
• Open communication style
• A current forklift licence is preferable, however not essential

Nau mai, haere mai - you’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa.

We value te reo Māori and tikanga Māori, and we respect the whenua we do business on.

Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help.

If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today. Please note if you are offered a role with us, background checks may be required.

We are the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry. Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service. Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand. "We’re building the best ... our team makes it happen". At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work. A diverse and inclusive team makes everyone feel valued, respected and connected at work. We’re committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.