Customer Service Team Member

Bunnings; Halswell-Hornby-Riccarton Community; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Team discount

Parental leave (12 weeks)

Store discounts and benefits

Travelling store opportunities

Job summary

Bunnings is hiring for a Customer Service Representative in New Zealand. You will help customers, handle checkout, manage stock, and maintain a welcoming store environment. The role promotes teamwork and active engagement with the community, with opportunities to grow in a diverse, inclusive setting.

Join a team that values customer experience, safety, and continuous learning, with access to store benefits and a strong company culture across Wesfarmers brands.

Qualifications

• Experience delivering friendly, helpful service to customers.
• Ability to engage with diverse customers and solve issues.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Provide customers with a positive experience across the store.
• Manage stock and keep a clean, safe work environment.
• Serve customers at checkout and assist with product knowledge.
• Collaborate with a supportive team to help the community.

Skills

Customer service

Communication

Teamwork

Flexible hours

Retail experience

Job description

What's in it for you when you're part of our team:

Team discount at Bunnings and other Wesfarmers brands including Kmart

Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

12 weeks paid parental leave, regardless of gender

Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role:

Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services to help make their D.I.Y dream a reality.

For more insights into the role, we encourage you to visit your local store to get a feel for what it might be like to become part of the Bunnings team.

What's involved:

Provide our customers with the best experience across the store

Be responsible for stock management, whilst ensuring a clean and tidy work environment

Serve customers via our checkout registers

Work as part of a supportive and inclusive team who make a difference to the community and have fun along the way

Who we're looking for:

We're looking for team members who are passionate about helping others and are keen to learn and grow. The path within Bunnings is yours to build - you could become the next future leader, product expert or trade specialist in-store, and we are committed to giving you the skills and showing you the ropes throughout your journey. Whether you have a green thumb, are into D.I.Y., looking for your first retail role or even a change in career, we would love to hear from you!

You'll need:

A genuine passion for customer experience

To be able to approach, connect and confidently interact with customers

An eagerness to learn about products and services

To act with integrity, be safe and do your best

The availability to work flexible hours (including late nights, early mornings and weekends)

Nau mai, haere mai - you'll be part of a workplace where you'll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on.

Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you're ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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