Customer Service Representative - Rural Supplies

PGG Wrightson; Hamilton; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Retail buying privileges

Job summary

PGG Wrightson in Hamilton Rural Supplies store is seeking a fixed-term Customer Service Representative to deliver knowledgeable sales advice and service to agricultural and horticultural clients. The role is full-time, Monday to Friday, with possible Saturday rosters, in-store based duties including stock management and deliveries.

You will need NZ rural sector experience, a current NZ driver licence, and strong communication to build relationships.

Qualifications

• Previous NZ rural sector experience is essential.
• Full, current NZ driver licence required.
• Experience driving and backing trailers is highly desired.
• Excellent communication and teamwork skills.
• Physical fitness required for heavy lifting.

Responsibilities

• Provide sound advice to customers based on their needs.
• Pro-actively resolve queries and problems from customers, suppliers and staff.
• Process sales and product requests efficiently.
• Order, unpack and display merchandise according to company guidelines.
• Undertake forklift, ute and trailer driving and delivery duties.

Skills

Rural sector experience

NZ Driver Licence

Trailer driving experience

Team player

Physical fitness

Retail/sales experience

MS Office

Tools

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Representative - Rural Supplies

We are looking for an enthusiastic and energetic person who is committed to great customer service and has a keen interest in the agricultural sector to join us on a fixed term contract, starting immediately.

PGG Wrightson is one of New Zealand's leading nationwide providers of products and services to the rural sector. We are helping grow the country through our knowledge, service and expertise. This role is full time, Monday to Friday, and may require working on rostered Saturday mornings and is based in the Hamilton Rural Supplies store.

About the role:

Based in-store, you will provide knowledgeable sales advice and service to a range of both agricultural and horticultural clients. You'll be heavily involved in the day-to-day manual operation of the store such as assisting with stock management and displays, sales processing and deliveries. You'll have a keen interest and passion for the local agriculture industry, and your excellent communication skills will set you apart.

Duties & Responsibilities:

• Provide sound advice to a variety of customers based on their needs
• Pro-actively solve queries and problems from customers, suppliers and other staff
• Process sales and product requests with efficiency
• Order, unpack and display merchandise according to company guidelines
• Undertake Forklift, Ute and trailer driving and delivery duties.

Skills & Experience:

• Previous experience in the New Zealand rural sector is essential
• A full, current and clean New Zealand driver licence
• Experience driving and backing trailers is highly desired
• A team player who can roll up their sleeves and contribute to outstanding results
• Good physical fitness as regular heavy lifting is required
• Previous retail and/or sales experience is an advantage but not essential
• Proficiency with Microsoft Office and Outlook is essential.

Please note that this is for a fixed term contract until October 2026. We are committed to growing our employees and we develop leadership and technical expertise at all levels of our company. We provide extensive in house sales and technical training and offer a number of benefits including retail buying privileges +.

In a competitive agricultural and horticultural market, we stand out for our proud heritage, nationwide reach, deep and longstanding customer relationships, and technical expertise. Grounded in Experience - from season to season, we've been working alongside farmers for over 175 years. Get a foot in the door and build your career with PGG Wrightson.

Applications will be reviewed as they are received, and we may start interviewing suitable candidates before the closing date.