Customer Service Representative - Noel Leeming, Silverdale (Fixed-term)

Thewarehousegroup1; New Zealand; On-site; NZD 25,000 - 33,000; Part time

Benefits offered by this job

Warehouse discount card

Volunteer leave

Birthday leave

Counseling support

Career progression

Job summary

Noel Leeming in New Zealand is seeking a Customer Service Representative who enjoys helping customers and solving problems. You will assist at the counter with payments, hire purchases and credit applications, and support sales inquiries and repairs.

This role requires strong interpersonal skills, a friendly phone manner, and the ability to learn computer systems quickly. You will be a passionate team player delivering a memorable customer experience.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Ability to undertake heavy lifting, climb ladders and stay on your feet for long periods.
• Experience with POS systems is beneficial.
• Strong written and verbal communication skills and a friendly phone manner.
• Interest in technology and quick learner of computer systems.

Responsibilities

• Assist customers at the counter with questions about payments (hire purchases and credit applications).
• Help with service repairs and sales inquiries.
• Proactively address and resolve customer concerns.
• Support administrative tasks.

Skills

Interpersonal skills

Calm under pressure

Phone manner

Written and verbal communication

Team player

Tech interest

Tools

POS system

Job description

Te kaupapa o te tūranga - About the role

Hours of work:

• Friday 8 hours
• Saturday 8 hours

What Will You Be Doing?

We're on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges.

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!