Customer Service Representative - Noel Leeming, Lyall Bay

Noel Leeming; Wellington; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Warehouse discount card

Volunteer leave

Birthday leave

Counseling

Career progression

More benefits

Job summary

Noel Leeming in Wellington is seeking a Customer Service Representative who enjoys solving problems and delivering a memorable shopping experience. You will assist customers at the counter with payments, hire purchases and credit applications, answer questions about products and services, and support general inquiries.

The ideal candidate has strong interpersonal skills, stays calm under pressure, communicates clearly both on the phone and in writing, and has a genuine interest in technology.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Excellent communication skills, both written and spoken.
• Ability to stay calm under pressure and deliver friendly service.
• Willingness to learn computer systems and use POS.

Responsibilities

• Assist customers at the counter with payments, hire purchases and credit applications.
• Help with service repairs and sales inquiries.
• Proactively address and resolve customer concerns.
• Support administrative tasks.

Skills

Customer service

Communication skills

Team player

Calm under pressure

Tech interest

Heavy lifting capable

Phone etiquette

POS familiarity

Tools

POS system

Job description

Company Description

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.

Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs.

Job Description

Te kaupapa o te tūranga – About the role

Hours Of Work Are

• Monday to Friday: 8.5 hours

What Will You Be Doing?

Responsibilities

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues. This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential! Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Additional Information

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!