Customer Service Representative - Timaru

westpacnz; Timaru; On-site; NZD 52,000 - 64,000; Full time

Benefits offered by this job

4 weeks standard holiday + wellbeing 5

Purchased leave options up to 4 weeks

Banking benefits

Insurance discounts

Superannuation scheme

Career growth programmes

Parental leave with top up

School holiday subsidy

Community/environmental programmes

Job summary

Westpac Timaru is seeking a Customer Service Representative for a full-time, permanent role at our Timaru Branch. You’ll be the calm voice customers trust, helping them navigate online banking, card disputes, and regulatory requirements.

Monday to Friday, with occasional support at the Geraldine branch as needed. Bring a genuine love for helping people, confidence with digital tools, and a willingness to learn in a regulated financial setting.

Qualifications

• Strong background in customer service or administration.
• Confidence using digital tools and guiding customers through them.
• Ability to juggle multiple priorities calmly and effectively.
• Understanding of financial services, compliance, or regulated environments.
• Natural talent for problem-solving and adapting quickly to needs.
• Growth mindset and desire to build a long-term career.

Responsibilities

• Help customers navigate online banking and digital channels.
• Support customers through card disputes and regulatory questions.
• Guide customers to the right digital tools and solutions.
• Ensure customers leave the interaction feeling heard and reassured.

Skills

Customer service

Digital tools

Multi‑tasking

Regulatory awareness

Problem-solving

Growth mindset

Job description

Customer Service Representative, Timaru

Timaru Branch

Full time, Permanent position

Monday to Friday

Mō te tūranga | About the Role

As a Customer Service Representative, you're the person our customers count on in the moments that matter - the calm voice, the problem‑solver, the guide who helps them navigate life's financial ups and downs with confidence. You'll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier - and you'll be empowered to do exactly that.

No two days look the same. One moment you're helping someone get back into their online banking, the next you're supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You'll bring curiosity, care, and a can‑do mindset to every conversation - solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.

If you love people, love problem‑solving, and want to make a real impact every day, this is where you'll thrive!

Occasional support at Geraldine branch is required.

Nā tāu rourou | What will you bring?

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease
• The ability to juggle multiple priorities while staying calm, composed, and solutions‑focused
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
• A natural talent for problem‑solving and adapting quickly to changing customer needs
• A growth mindset, a desire to build a long‑term career, and the drive to deliver great outcomes every day

Westpac Hei Wāhi Mahi | Working at Westpac

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth - we promote internal capability; we have programmes that recognise star performers
• Generous parental leave - and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Ko mātou tēnei | Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac - it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close: 22 October 2026