Customer Service Representative

Laminex New Zealand; Christchurch; On-site; NZD 42,000 - 54,000; Full time

Job summary

Laminex New Zealand, part of Fletcher Building, is seeking a Customer Service Representative for our Christchurch team on a 12-month fixed-term parental leave cover. You will handle inbound calls, provide product information, support regional sales, and assist with orders and credits to ensure accurate processing and customer satisfaction.

Ideal candidates have 2+ years in customer service or sales support, strong communication, and the ability to manage multiple tasks with precision.

Qualifications

• 2+ years' experience in customer service/sales support or related role.
• Strong communication skills with customers by phone, email and in person.
• Ability to handle multiple tasks in a fast-paced environment with accuracy.
• Comfort with explaining product information and building rapport.
• Experience with systems data entry and order processing.

Responsibilities

• Handle inbound calls from Christchurch and South Island customers with accurate product information.
• Provide phone-based sales support and assist regional branches.
• Assist with cross-selling and processing orders and credits efficiently.
• Maintain accurate data in the system and support the sales team.

Skills

Customer service

Sales support

Communication

Phone & email handling

Data entry accuracy

Team player

Tools

Salesforce

Job description

About Us

Laminex New Zealand forms part of the Building Products division of Fletcher Building. We are a trusted business partner for decorative surfaces and panel products offering expert knowledge and exceptional value to customers. With market leading brands in our portfolio including Formica, Laminex, Melteca, Strandfloor, Lakepine MDF and Caesarstone, Laminex New Zealand offers residential and commercial solutions for all interior spaces from benchtops and cabinetry through to structural flooring, wall lining and commercial joinery.

Description

Laminex New Zealand forms part of the Building Products division of Fletcher Building. We are a trusted business partner for decorative surfaces and panel products offering expert knowledge and exceptional value to customers. With market leading brands in our portfolio including Formica, Laminex, Melteca, Strandfloor, Lakepine MDF and Caesarstone, Laminex New Zealand offers residential and commercial solutions for all interior spaces from benchtops and cabinetry through to structural flooring, wall lining and commercial joinery. Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated individual to join our Christchurch team on a 12-month fixed term contract providing parental leave cover.

About The Role

As a successful Customer Service Representative, you'll be part of our talented team, delivering outstanding service and support to both internal and external stakeholders. Your day-to-day will involve handling inbound calls from Laminex's Christchurch and wider South Island customer base, providing accurate information on products and services, and assisting with a variety of enquiries. You'll also support regional sales branches, contribute to cross-selling efforts, and offer phone-based sales support to our Sales Representatives. Accuracy is key, as you'll be responsible for processing orders and credits efficiently and correctly.

This position plays a pivotal part in our organisation and as such you will need to:

• Demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none.
• Your ability to confidently liaise with customers over phone, email and face to face with the ability to juggle multiple tasks in a fast-paced environment.
• Demonstrates a high level of accuracy and attention to detail when entering data onto the system.
• Ability to pick up, grasp and understand technical information, as you will be dealing with a wide range of questions relating to variety of product offerings.
• Excellent attention to detail coupled with strong problem-solving skills.

To be successful in this role, you will need to be a:

• Strong team player with a positive ‘can do’ attitude.
• At least 2+ previous years of experience in a customer service/sales support role or operational/logistics role preferably within the building materials industry
• Confident engaging with people both over the phone and in person, with the ability to influence and build strong rapport.
• Computer savvy with previous experience with Salesforce advantageous.

In return, you'll be joining a supportive, customer-focused team where no two days are the same, and your contribution will have a real impact. We offer comprehensive training, a collaborative work environment, and the opportunity to work for an industry-leading brand with a strong reputation for excellence. If you're looking for a role where you can make a difference and be part of a successful team, we'd love to hear from you.

Studies indicate that some females and minority groups may hesitate to apply unless they meet all the criteria. If this role interests you, we encourage you to apply even if you don't meet every requirement.

Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. We are proud of our diversity and see it as one of the things that make us better together.