Customer Service Representative

Briscoe Group Limited; Albert-Eden; On-site; NZD 42,000 - 60,000; Full time

Job summary

Briscoe Group Limited is seeking Experienced Contact Centre Representatives in Morningside, Auckland, from November to mid-January for peak-season coverage. Roles are full-time and part-time fixed-term, with training provided and weekend shifts required in a 7-day operation.

You will handle customer enquiries by phone, deliver friendly and efficient service, and resolve issues while coordinating with the wider team to meet performance targets.

Qualifications

• 2 years’ experience in a high-volume Contact Centre environment preferred.
• Great communication and customer service skills.
• Strong problem-solving skills and a practical approach.
• Confidence multitasking and working under pressure.
• Reliability, initiative and a positive attitude.
• Good organisation, accuracy and time management.
• A team-focused approach and motivation to achieve results.

Responsibilities

• Helping customers with enquiries over the phone
• Providing friendly, efficient and solutions-focused service
• Working through customer queries and finding the best possible outcome
• Managing multiple tasks in a busy Contact Centre environment
• Working with the wider team to achieve service and performance targets

Skills

Customer service

Communication

Teamwork

Multitasking

Reliability

Job description

• Join the team behind Briscoes Homeware and Rebel Sport
• Full-time and part-time fixed-term opportunities
• Morningside based with full training provided

Peak Season is coming, and we’re looking for Experienced Contact Centre Representatives to join our Contact Centre team in Morningside from November through to mid-January. This is a fast-paced, high-volume Contact Centre role, particularly during Black Friday and the Christmas trading period.

Supporting customers across Briscoes Homeware and Rebel Sport, you’ll help make sure they receive a great experience during one of our busiest periods of the year. You’ll be answering customer enquiries, solving problems and working alongside a supportive team in a fast-paced environment.

We have a mix of full-time and part-time fixed-term positions available, with flexibility around different shift options. This is a 7-day Contact Centre operation, so flexibility to work weekends is a requirement of the role.

Full training will be provided. Successful candidates will need to be available full-time, Monday to Friday, for the first two weeks of training, beginning in the second week of November.

What you’ll be doing

• Helping customers with enquiries over the phone
• Providing friendly, efficient and solutions-focused service
• Working through customer queries and finding the best possible outcome
• Managing multiple tasks in a busy Contact Centre environment
• Working with the wider team to achieve service and performance targets

What you’ll bring

• At least 2 years’ experience in a high-volume Contact Centre environment preferred
• Great communication and customer service skills
• Strong problem-solving skills and a practical approach
• Confidence multitasking and working under pressure
• Reliability, initiative and a positive attitude
• Good organisation, accuracy and time management
• A team-focused approach and motivation to achieve results

Why Briscoe Group?

Briscoe Group is an Equal Opportunity Employer, a partner of First Foundation and a proud supporter of Cure Kids. Briscoe Group have 90 stores throughout New Zealand trading under Briscoes Homeware and Rebel Sport.

If you enjoy helping people, thrive in a busy environment and want to be part of our Peak Season team, we’d love to hear from you.

You must be eligible to work in New Zealand or hold New Zealand Permanent Residency or Citizenship.

We may use AI-assisted technology as part of the recruitment process to help review and order candidates based on the information they provide and their suitability for the role. The technology supports, but does not replace, human decision-making and does not make automatic decisions about whether a candidate progresses through the recruitment process.