Customer Service & Operations Representative (Full-Time)

Avis Budget Group; Tauranga; On-site; NZD 33,000 - 39,000; Full time

Benefits offered by this job

Uniform provided

Wellbeing programme

Employee discounts

Full training provided

Job summary

Avis Budget Group Tauranga is seeking a Rental Operations Agent to support both front and back of house tasks. You will interact with customers, process rentals, contracts, and bookings, and help promote our products.

You will also inspect vehicles, manage cleaning, drive, park, and ensure cars are ready for customers. The role is full-time, 40 hours per week, with shifts that may include weekends within our airport operations.

Qualifications

• Full, clean, valid class 1 driver’s licence is essential.
• Experience within retail, hospitality or customer service roles.
• Willing to learn and use computer systems to input rental information.
• Able to follow procedures and standards; weekend work may be required.

Responsibilities

• Interact with customers on the counter and drive rental transactions, contracts and bookings.
• Inspect vehicles for damages and maintenance issues; drive, park and clean vehicles as needed.
• Input rental information into computer systems and uphold company procedures.
• Work across front and back of house operations; support a smooth customer experience.

Skills

Customer service

Fast-paced environment

Tools

Computer systems

Job description

Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER!

We have an opportunity for what we call a 'Rental Operations Agent' to join our amazing team based in beautiful Tauranga!

• Full-time (working 40-hours per week) position available
• Supportive, friendly, and caring culture
• Entry level role with training provided

About The Role

As a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.

On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

Based at the airport we work Monday to Sunday from 6am to 9pm. For this position we are looking for someone who can work full-time (a 40-hour work week) consisting of 5 x 8-hour shifts that could fall anytime during our working hours and may include weekend work.

What We Are Looking For

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

What’s On Offer

• $25.63 per hour, plus increase your earnings with our sales incentive scheme.
• Uniform and parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Tauranga
Bay of Plenty
New Zealand