Customer Service Manager

JobSpace; Wellington; On-site; NZD 69,000 - 83,000; Full time

Benefits offered by this job

Commission on sales

Career development

On-the-job training

Full-time employment

Friendly team

Job summary

Jora New Zealand in Wellington leads a well‑established used vehicle dealership seeking a Sales Manager to steer the sales team and drive growth at our Wellington store.

You will develop sales strategies, monitor performance, coach staff and build strong customer relationships to deliver exceptional service and results. This full‑time role includes weekend work and ongoing training.

Qualifications

• Minimum 2 years in a relevant role or a level 4+ qualification, or a Bachelor Degree.
• Proven automotive sales experience with supervisory or management exposure.

Responsibilities

• Lead, motivate and manage the vehicle sales team to hit targets.
• Develop and implement strategies to grow vehicle sales and customer satisfaction.
• Monitor daily sales, prepare reports for management.
• Build strong relationships with new and existing customers.
• Oversee the sales process from enquiry to delivery.
• Manage inventory and coordinate purchasing with management.
• Collaborate with service to ensure after-sales satisfaction.
• Train and coach staff to improve knowledge and performance.
• Ensure compliance with NZ consumer protection laws and policies.
• Handle complaints professionally and resolve promptly.
• Identify new business opportunities via marketing and referrals.
• Track market trends and pricing to maximise sales.

Skills

Leadership

Sales management

Customer relationships

Negotiation

Communication

Sales analysis

Team motivation

Problem solving

Microsoft Office

Dealership systems

Education

Diploma/degree or higher

Experience in automotive sales

Tools

Dealership management system

MS Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are a well-established used vehicle dealership based in Wellington and Christchurch, specialising in quality pre‑owned vehicle sales, vehicle servicing, repairs, and after‑sales support. We pride ourselves on delivering reliable vehicles and exceptional customer service. We are seeking an experienced and motivated Sales Manager to lead our sales team and drive business growth in our Wellington store.

Key Responsibilities

• Lead, motivate and manage the vehicle sales team to achieve sales targets and business objectives.
• Develop and implement sales strategies to increase vehicle sales, profitability and customer satisfaction.
• Monitor daily sales performance and prepare regular sales reports for management.
• Build and maintain strong relationships with new and existing customers.
• Oversee the entire vehicle sales process, from customer enquiries through to vehicle delivery.
• Manage vehicle inventory, ensuring appropriate stock levels and coordinating with management on purchasing decisions.
• Work closely with the service department to ensure seamless after‑sales support and customer satisfaction.
• Train, coach and mentor sales staff to improve product knowledge, customer service and sales performance.
• Ensure compliance with New Zealand consumer protection legislation, company policies and industry best practices.
• Handle customer complaints professionally and resolve issues in a timely manner.
• Identify new business opportunities through local marketing initiatives, referrals and community engagement.
• Monitor market trends, competitor activities and pricing to maximise sales opportunities.

Skills and Experience

• 2 years relevant experience or a level 4 or above relevant qualification or a Bachelor Degree in any field
• Proven experience in automotive sales, with previous supervisory or management experience preferred.
• Strong leadership and team management skills.
• Excellent communication, negotiation and customer relationship management abilities.
• Sound understanding of used vehicle sales practices and customer service principles.
• Ability to analyse sales data and implement effective sales strategies.
• Good organisational and problem‑solving skills.
• Competent computer skills, including Microsoft Office and dealership management systems

Details of this job that we can offer

• $33 - $40 plus commission
• Strong career support and stable full‑time employment in Wellington
• On job training support and friendly team support
• 30 hours to 50 hours per week
• Weekend working available