Customer Service Centre Agent — Flexible Hours, Multisite Nz

Department Of Conservation (Doc); Southland; Hybrid; NZD 41.000 - 55.000; Vollzeit

Zusammenfassung

Department Of Conservation (Doc) in Southland, NZ seeks a Customer Service Centre Agent with flexible hours across multisite locations. The role focuses on helping customers with computer support, repairs, and product guidance, requiring teamwork and responsible conduct.

You will work a flexible roster, with a minimum of 30 hours per week and a pay rate of 30–40 NZD per hour. The position is full-time permanent with on-site and in-store service responsibilities.

Qualifikationen

• Teamwork and collaboration with store staff
• Strong customer service focus and communication
• Ability to troubleshoot hardware and software issues
• Willingness to learn and adapt to store procedures

Aufgaben

• Attend and assist customers with computer support needs in a timely and professional manner
• Troubleshoot and diagnose hardware and software issues across devices
• Maintain stock and inventory, ensuring availability of parts
• Perform on-site and in-store repairs for laptops, mobiles, and other electronics
• Install operating systems, updates, drivers and security software
• Process paperwork and documentation for sales and service orders
• Liaise with suppliers for parts and warranty handling
• Build strong relationships with customers and staff to enhance goodwill

Kenntnisse

Teamwork

Customer service

Troubleshooting

Problem solving

Ausbildung

Level 4 electronics/computing or similar

Tools

Diagnostic tools

Jobbeschreibung

• What Customer Service Centre Agent Flexible Ho...

Showing 1 Customer Service Centre Agent Flexible Hours Multisite Nz jobs in Southland

A successful applicant will:

• Work well in a team
• Must be able to work on a flexible Roster
• Need to be a mature person who can handle responsibilities during shifts for store and staff independently
• Show initiative to troubleshoot problems as they arise.

Number of Vacancies: 2

Primary work location: Southland, NZ

Employment Type: Full-Time Permanent

Minimum 30 hours per week as per roster

Pay rate: $30.00 - $40.00 p/h

Job Description:

• Determining software and hardware requirements to provide solutions to problems
• Assessing damage and cost of repairs
• Ordering replacement parts as required
• Chip level Laptop and Mobile PCB Board repair
• Timely and Efficient repairs of Mobile phones and electronic devices
• Test the parts to ensure they work properly and use diagnostic tools to assess computer systems
• Analyse information and recommend appropriate hardware to users.
• Service on site and in store upgrade and maintain
• Downloading and installing appropriate software operating systems anti-virus and drivers
• Products associated paperwork and documentation
• Attend and assist the company's’ customers with their computer support needs in a timely and professional manner
• To build a strong relationship between the company its customer and staff and to build overall goodwill
• Assist customers to choose products providing information on quality characteristics of products warranties and maintenance.
• Maintain an up to date and comprehensive knowledge of products available for sale and ensure that customers have a wide selection to choose from.
• Ensure when new stock arrives that it is of correct model design and quantity.
• Manage stock inventory to ensure that sufficient products are available and place orders with suppliers when necessary.
• Troubleshooting and performing diagnostics to repair mobile phones and computers.
• Deal with store level enquiries and complaints and monitor customer service.
• Check that all the products you sell are well displayed.
• Ensure that promotional plans are properly communicated to customers in the aim of soft selling.
• Suggest methods for improving the client base and expanding the business.
• Maintaining health and safety standards and procedures.

A successful applicant will:

• Work well in a team
• Must be able to work on flexible Roster
• Must have level 4 or above qualification in electronics, computer or any technical industry or at least one year experience in similar repair industry.

About the latest Customer service centre agent flexible hours multisite nz Jobsin Southland !