Customer Service Agent – U.S. Accent Required

Pasiflora AI; New Zealand; Remote; NZD 21,000 - 32,000; Part time

Benefits offered by this job

Fully remote

Independent contractor

Onboarding bootcamp provided

Job summary

Pasiflora AI LLC seeks experienced Customer Service Agents to engage in realistic, human-enacted conversations for an AI data project. You will handle simulated calls, resolve issues, and create high-quality audio used to train speech AI. About 15 hours per week, roughly 170 openings.

Remote, independent contractor. Requirements include prior customer service experience, strong communication, and native-level English with a clear U.S. accent.

Qualifications

• Previous customer service experience.
• Strong communication and problem-solving skills.
• Native-level English with a clear U.S. accent.
• Must have computer, reliable internet, headset or USB microphone, and quiet recording space.
• Able to commit about 15 hours per week.

Responsibilities

• Take part in realistic simulated customer service conversations
• Respond naturally to customer questions, concerns and requests
• Resolve issues following assigned scenarios and workflows
• Record clear audio on the designated platform
• Meet your agreed availability and flag schedule changes early

Skills

Customer service

Communication

Problem solving

English fluency (US accent)

Tools

Headset or USB microphone

Reliable internet

Computer

Job description

We are seeking experienced Customer Service Agents to take part in realistic, human-enacted customer service conversations for an AI data project. You will handle simulated support calls, resolve issues and communicate professionally, creating high-quality audio used to train speech-based AI. About 15 hours per week, roughly 170 openings. Remote, independent contractor. Hours are estimates and not guaranteed.

Participants may not be based in: China, South Korea, EU, UK, Iceland, Liechtenstein, Norway, Switzerland, Kenya, Indonesia, Philippines, Bangladesh, Nor the following US States: Illinois, Tennessee, California, New York, Washington, Montana, Texas, Colorado.

Applying includes a 60-second on-camera script read. Approved applicants join an onboarding bootcamp before role placement.

Responsibilities

• Take part in realistic simulated customer service conversations
• Respond naturally to customer questions, concerns and requests
• Resolve issues following assigned scenarios and workflows
• Record clear audio on the designated platform
• Meet your agreed availability and flag schedule changes early

Requirements

• Previous customer service experience
• Strong communication, problem-solving and issue resolution skills
• Native-level English fluency with a clear U.S. accent
• A computer, reliable internet, a headset or USB microphone, and a quiet place to record
• Able to commit about 15 hours per week

Expertise

• Voice
• Customer service
• U.S. English

Benefits

• Fully remote, flexible hours
• Independent contractor
• Onboarding bootcamp provided